AT&T Store Dulles Dulles Plaza

Keenan Broussard and his team were absolutely terrific! Their dedication to customer service was amazing. Keenan and his teammate, Gary Roberts, provided clear and logical explanations to my questions and offered cost saving suggestions that I was not aware were available, such as discounts to Veterans on selected services.

Keenan initiated the data transfer between the old phone to the new phone early in the process and by the time we completed the purchase my data was 100% transferred! As a long-time customer, I was impressed with Keenan’s attention to detail and the teamwork - great job!

Adam is extremely rude and needs customer service training. Too busy trying to sell the most expensive phone rather than listening and matching the right phone with the customers needs. The store closes @8pm and 10 minutes til Adam took 5 minutes to explain why he couldn’t help me . I told him that he was wasting time and then said that I could get someone else to help me. I’ve bought a couple of phones from that Dulles location and never experienced the lack of customer service experience. I will not be back and take my business to someplace else.

Excellent customer service. Very thoughtful review of my plan since I have 5 lines. Good shop!

Lack of guest engagement and providing good service. Ordered a phone on line and was told it wouldn’t be activated at pick up since it was a gift. I picked up the item, the employee did a few things on his tablet and said phone is activated and ready to go. I asked if my daughters phone would still work and he said no. Said there should have been an option on line to not activate the new device at pick up. There was not. You would think that people buy phones as gifts all the time during Graduation and that during the pick up process, one of the questions I should have been asked is if I wanted the phone activated now or if this was a gift. Not pleased with the overall process. I had no issues when I did an upgrade a couple years ago when I purchased it through Best buy. So in the future will not go through ATT directly to process the transaction.