Bring your own
tablet to GoPhone®
Get a GoPhone® SIM Kit for your tablet and
connect to the Internet on the go with no
annual contract, on the nation’s most
reliable 4G LTE network.
Claim based on analysis of independent third-party data regarding
national carriers' 4G LTE.
Conveniently add money, data, and more! Manage My Account
Browse the Internet at
- 4G LTE speeds on the AT&T network
- No annual contract
- No credit check
- Easy activation
- Great plan choices to fit your needs
att.com/network. LTE is a trademark of ETSI.
250MB OF DATA
add more: $10/100MB
3GB OF DATA
add more: $10/500MB
5GB OF DATA
add more: $10/1GB
2,200 emails without attachments or 160 Facebook® updates
125 hours of Web browsing or 9 hours of high-quality streaming video
135 hours of music streaming or 200 MP3 downloads
Visit att.com/datacalculator to estimate your daily or monthly usage.
Plans expire in 30 days and can be renewed prior to expiration as long as the account is active. Unused data does not roll over. If you add a data package, the data in your package will be used first. It is recommended that you use most or all of the data in your plan before adding a data package.
Auto Refill is an easy option that keeps your account active while keeping you in charge. You can use a credit or debit card and choose the amount you want to refill.
Sign up for Auto Refill - it’s convenient, easy, and secure.
Just dial 866.707.5550 from your phone and enter the information at the prompts.
You can purchase a GoPhone refill card at over 200,000 retail locations nationwide.
You can add the refill card number to your account online here.
and select Rate Plan.
- Auto Refill is the easiest way to keep your account active. You choose your refill date and your rate plan automatically renews - it's that simple. Plus, it's quick and easy to enroll online.
- You can also add money:
- By phone: 866.707.5550
- Add money to your account online using a credit card, debit card, or electronic check, or a GoPhone refill card or pin.
and dealers nationwide.
GoPhone Plan Terms
GoPhone Coverage Map: Please review the coverage map, which shows the scope of your coverage area. Map depicts an approximation of outdoor coverage. Actual coverage area may differ substantially from area shown on map, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors which do not allow AT&T to guarantee coverage or network availability. You must be in the GoPhone coverage area to place or receive calls. Future coverage, if depicted on map, is based on current planning assumptions but is subject to change and may not be relied upon. Your phone’s display does not indicate the rate you will be charged.
GoPhone Requirements: An eligible device is required. A rate plan designed for one type of device may not be used with another type of device. For example, a rate plan designated for use with a basic phone may not be used with a Smartphone, and a Data plan designated for a tablet may not be used with a mobile hotspot device or vice-versa, by tethering devices together, by SIM card transfer, or any other means. If you use a rate plan with a non-designated device or without all of the required elements of the rate plan, you agree that AT&T may terminate your GoPhone service. Not all features work on all devices and in all areas. You must add money to your account within 26 days of activation, or your account will be cancelled. GoPhone refill cards and other account refills are nontransferable and nonrefundable. The *888* command for refill only works with PINS/Cards purchased from AT&T-owned retail stores and select authorized retail locations. Amounts deposited into your account expire in accordance with the stated refill denomination expiration period. Unused account balance is forfeited upon expiration. If you are on a monthly or weekly rate plan, the applicable rate plan charge for each renewal period will automatically be deducted from your account balance at the beginning of the day (midnight Central Time) on your rate plan renewal date. Applicable rate plan charge for your selected plan is not refundable, and any unused services of your plan are forfeited if you change to another rate plan during your plan’s period. If your account balance is insufficient to pay the applicable rate plan charge, you will be unable to use your plan services and any pay-per-use services, until you refill your account with the applicable amount or your rate plan is renewed. If money is added to your account before the current balance expires, the existing balance will carry over to the new expiration date (Rollover Balance®). GoPhone accounts will be canceled 60 days after expiration. A service activation fee and new wireless phone number will be required to reactivate service. Account balance limit is $500. 900 numbers are not available. Plans, rates and services are subject to change at any time. GoPhone service is subject to these Plan Terms and the GoPhone Terms of Service found in the User Guide (collectively, “GoPhone Agreement”). Activation and use of GoPhone service constitutes acceptance of the GoPhone Agreement.
Charges: Voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. Additional charges plus airtime apply to Directory assistance calls. On certain plans, per-minute charges and/or the rate plan charge applies to calls made using features, including Call Waiting, Call Forwarding, 3-Way Calling and voicemail access and retrievals, and standard airtime charges apply to 800, 866, 877 and other toll-free calls. Long distance included within the 50 United States, Puerto Rico, the Virgin Islands, Guam and the Mariana Islands. A fee may apply to all rate plan changes. Taxes and other fees: In many jurisdictions, certain recurring fees or taxes will be debited from your account balance as allowed by law. Other taxes, surcharges and fees apply on top of refill denominations. Free calls: 611 automated customer service, *777# for balance inquiry text message, and 911 emergency. 611 may not work in all areas.
Calling Plans Information:
Pay Per Minute Plan: All voice calls and text messages are charged at the then prevailing per minute/per message rates. Messaging packages are available for an additional cost. Data service is available only on basic and quick messaging phones and charged at the then prevailing pay per use rate. Data packages are not available with this plan. Smartphone users are restricted to Wi-Fi data service on this plan.
Daily Plan: Daily plan includes unlimited voice calls and text messaging for a rate charge assessed and paid each day the phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message. The day for purposes of the Daily plan rate charge starts at midnight and ends at midnight of next day based on the time zone in which you are located when you make a call or send a message. A minimum account balance sufficient to pay the Daily plan rate charge is required to place or receive the first call of the day or send a message. Voice: Minutes are intended for domestic use only. Additional charges apply to international calls. Messaging: Unlimited messaging within the U.S. includes text, picture and video messages. Unlimited messaging from the US to Mexico and over 100 countries includes text messaging only. For a full list of countries available for messaging, go to att.com/gophoneIntlText. Data: Data service is available only on basic and quick messaging phones and charged at the then prevailing pay per use rate. Data packages are not available with this plan. Smartphone users are restricted to Wi-Fi data service on this plan.
Monthly Plans: Monthly plans include either an allotment of nationwide minutes or unlimited nationwide calling, unlimited messaging, and may include data service. Monthly plans are available for 30 days upon payment of the applicable rate plan charge. The day you add the plan is counted as a full day and counts towards the 30 days. Voice: If a monthly plan includes an allotment of minutes, unused minutes do not roll over and any nationwide airtime overage will be charged at 10 cents per minute. Minutes included in the monthly plan are intended for domestic use only. Additional charges apply to international calls. Messaging: Unlimited messaging within the U.S. includes text, picture and video messages. Unlimited messaging from the U.S. to Mexico and over 100 countries includes text messages only. For a full list of countries available for messaging, go to att.com/gophoneIntltext. Data: Data availability and allotments vary by plan and type of device. If a monthly plan includes a data allotment, any unused data allotment does not rollover. A data package may be available on certain Monthly plans for an additional cost. Pay-per-use data is not available on Monthly plans for Smartphones. For more details on availability, charges, restrictions and conditions on Monthly plans and data packages, see the plan grids in the GoPhone brochure or go to att.com/gophone.
Data Plans Information:
Data Plans: A voice service is not required with Data plans. Data plans may be used with eligible tablets and stand-alone mobile hotspot devices. Data plans include data allotments detailed in the Mobile Data rate plan grids. Unused data allowances do not roll over. An eligible data package can be added for an additional cost. If your account balance is not sufficient to cover the data package, you will not be able to use data services on the AT&T wireless network until you add money to your account or your rate plan is renewed. International data roaming is not available. Weekly Data Plan: A Weekly Data plan is available for stand-alone mobile hotspot devices. It is good for 7 days upon payment of the applicable Weekly Data plan charge. The day you add the Weekly Data plan is counted as a full day and counts towards the 7 days. If the data allotment is depleted prior to the 7 day term, additional weekly data packages may be added.
Monthly Data Plans: Monthly Data plans are available for tablets and stand-alone mobile hotspot devices and are good for 30 days upon payment of the applicable rate plan charge. The day you add the plan is counted as a full day and counts towards the 30 days. If the data allotment is depleted prior to the 30 day term, additional monthly data packages may be added.
Packages: Packages contain a specific allotment of data, messages or international airtime minutes. Messaging, International Long Distance and certain Data Packages are available for 30 days, unless you are on a Weekly Data plan, in which case weekly Data Packages are available for 7 days. All packages are available as long as your account balance is not expired. You must have an active (not expired) rate plan in order to purchase or renew a package. A package is depleted when you use the entire allotment. Renew a package before its expiration date and any unused service will roll over to your renewed package time period. Package allotments for Data, Messaging, and International Long Distance packages can be found in the package grids specified in the GoPhone brochure or at att.com/gophoneplans.
Data Packages: A Monthly data package, available for 30 days, may be added to an eligible Monthly or Monthly Data plan. A Weekly data package, available for 7 days, may be added to a Weekly Data plan. When you add a data package to a voice rate plan that includes a data allotment, or a Data plan, then the use of data will be counted against your data package instead of being counted against the data allotment of your rate plan. The unused portion of your data allotment will remain available for use until the last day of your rate plan term, provided you deplete your data package. Thus, you should not add a data package to a rate plan that includes a data allotment until your data allotment is about to be depleted. Balance expiration is determined by date associated with your refill denomination. If your account balance expires before the last day of the package term, the package cannot be used (and the remaining time on the package will continue to run) unless you add money to your account during the remaining days of the package period. The day you add the package is counted as a full day and counts towards the 7 days or the 30 days, as applicable. Package expires at 12 a.m. Central Time on day 7 or day 30, as applicable. After a data package expires or is depleted, usage will be charged according to your underlying rate plan. Data packages may only be added to eligible rate plans.
International Long Distance Packages: International Long Distance Packages include an allotment of minutes, detailed in the package grid, of international long distance service to landline or/and mobile numbers in specific countries for 30 days. Countries and/or call destinations not included in the package will be charged at standard pay per use rates for international long distance. For details on pay per use charges, go to att.com/gointl. Standard International Long Distance Package: For a list of countries and details on calls to international landline and wireless numbers included in this package, see att.com/gophoneintLD. Mexico Plus Long Distance Package: For a list of countries and details on calls included in this package, see att.com/gomexicoplus. This package can only be attached to the $60 and $45 Monthly plans and may not be purchased more than twice within 30 days on an individual account. If this package is purchased more than twice within 30 days, AT&T reserves the right to block international calling and/or terminate your service.
Text, Picture/Video Messaging and Instant Messaging: If you don’t purchase a Messaging package, pay-per-use Text /Picture/Video Messaging service is automatically available, just pay for usage. You may remove any pay-per-use service by contacting customer service. There is a charge per message sent or received, whether read or unread, solicited or unsolicited. AT&T does not guarantee delivery of messages. Text, Picture, and Video messages, including downloaded content, not delivered within 3 days will be deleted. AT&T reserves the right to change this delivery period as needed without notification.
If you cancel the Text /Picture/Video Messaging service, you will not be able to send and receive messages, but due to technical issues, messages could be received; therefore, AT&T cannot guarantee all incoming messages will be blocked.
Messages are limited to 160 characters per message. You agree you will not use our messaging services to send messages that contain advertising or a commercial solicitation to any person or entity without their consent. You will have the burden of proving consent with clear and convincing evidence if a person or entity complains you did not obtain their consent. Consent cannot be evidenced by third party lists you purchased or obtained. You further agree you will not use our messaging service to send messages that: (a) are bulk messages (b) are automatically generated; (c) can disrupt AT&T’s network; (d) harass or threaten another person (e) interfere with another customer’s use or enjoyment of AT&T’s services; (f) generate significant or serious customer complaints, (g) that falsify or mask the sender/originator of the message; or (h) violate any law or regulation. AT&T reserves the right, but is not obligated, to deny, disconnect, suspend, modify and/or terminate your messaging service or messaging services with any associated account(s), or to deny, disconnect, suspend, modify and/or terminate the account(s), without notice, for anyone using messaging services in any manner that is prohibited. Our failure to take any action in the event of a violation shall not be construed as a waiver of the right to enforce such terms, conditions, or policies. Advertising and commercial solicitations do not include messaging that: (a) facilitates, completes, or confirms a commercial transaction where the recipient of such message has previously agreed to enter into with the sender of such message; or (b) provides account information, service or product information, warranty information, product recall information, or safety or security information with respect to a commercial product or service used or purchased by the recipient of such message.
Data: The absolute capacity of AT&T’s wireless data network is limited; consequently, data services may only be used for permitted activities. Pricing and data allowances for data services are device dependent and based on the capabilities and capacity of each device. Data services are designed for use wisth one of the following device types: (1) Smartphones, (2) basic and quick messaging phones, (3) tablets and (4) stand-alone mobile hotspot devices. Data plans are available for use on tablets and stand-alone mobile hotspot devices only. A data service designed for one type of device may not be used with another type of device. For example, a rate plan with data service designated for use with a basic phone may not be used with a Smartphone, and a Data plan designated for a tablet may not be used with a mobile hotspot device and vice-versa, by tethering devices together, by SIM card transfer, or any other means. Data services and data plans do not allow access to corporate email, company intranet sites, and other business applications. Data speeds are not guaranteed. AT&T may reduce the data speed on a Monthly plan that includes unlimited data after your data use reaches the threshold specified in the GoPhone brochure with respect to such plan. If that happens, your data use in excess of the specified threshold will be at reduced speeds for the remainder of your 30-day Monthly plan period. Pay-per-use data service is automatically available on quick messaging and basic phones only. Pay-per-use data service is not available on Smartphones. Data usage is charged in five-kilobyte increments, and actual transport usage is rounded up to the next five kilobytes. Data charges are based on the location of the site receiving and transmitting service and not your location. Mobile Broadband and 4G access requires a compatible device. If you are using data service on a pay per use basis, your account balance must be at least $5. Data usage applies when using Instant Messaging, and downloading ringtones, games and graphics. In some cases our network will resend data packets to ensure complete delivery. You will be charged for these re-sent packets. Certain advanced features are not available. All screen images are simulated. See GoPhone Terms of Service in the User Guide for more details on permitted and prohibited uses of data services.
Data with Wi-Fi Hotspot/Tethering: Tethering is a wireless or wired method in which your GoPhone mobile device is used as a modem or router to provide an internet access connection to other devices, such as laptops, network, tablets, smartphones, other phones, USB modems, network routers, mobile hotspots and other data-capable devices. If a Monthly plan enables data wi-fi hotspot/tethering, as expressly specified in the GoPhone brochure, you may use such rate plan for tethering your device to other devices, subject to limitations specified in the GoPhone brochure.
Mobile Email: Requires e-mail account with compatible internet service provider and a downloaded or preloaded e-mail application for the wireless device. Access and use of Mobile Email is billed by total volume of data sent and received (in kilobytes) in accordance with your data plan. E-mail attachments cannot be sent, downloaded, read, or forwarded on the mobile device. Only a paper clip icon appears indicating an attachment. You must view attachments from your PC. Upgrades to the application may be required in order to continue to use the service. Wireless data usage charges will apply for downloading the application and any upgrades.
Mobile Video: Compatible phone and eligible data plan required. Service not available outside AT&T’s Mobile Broadband and 4G coverage areas. Premium content is charged at stated monthly subscription rates or at stated pay per view rates. Content rotates and is subject to withdrawal. Mobile Video is for individual use, not for resale, commercial purposes or public broadcast. Content can only be displayed on the device screen. No content may be captured, downloaded, forwarded, duplicated, stored, or transmitted. The content owner reserves and owns all content rights. All trademarks, service marks, logos, and copyrights not owned by AT&T are the property of their owners. Some Mobile Video content is intended for mature audiences and may be inappropriate for younger viewers. Parental guidance suggested. Content may be provided by independent providers, and we are not responsible for their content. Providers may collect certain information from your use for tracking and managing content usage.
International Calling: Per-minute international long distance charges apply in addition to regular airtime charges based on your rate plan. On the Monthly plans, the regular airtime rate is 10 cents per minute will be added to any international long distance charges. Higher charges may apply to mobile terminated calls in certain countries. See att.com/gointl for a list of available countries, rates and other details.
Unlimited Voice & Data Services: UNLIMITED DOES NOT MEAN UNREASONABLE USE. Unlimited voice services are provided for live dialogue between two individuals. Unreasonable use includes, but is not limited to, multi-party calling (separate calls initiated by you but not bridged together), reselling of service through the use of external equipment (i.e., Simbox or any other type of equipment that allows reselling of service) or by tethering GoPhone service except as expressly provided with respect to a specific rate plan in the GoPhone brochure, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialogue between two individuals. Unlimited data service is available with qualified plans and only on eligible basic phones. Unreasonable use includes, but is not limited to tethering the phone to another phone, computer, modem or other equipment for the purpose of using data services except as expressly provided with respect to a specific rate plan in the GoPhone brochure. If you are on a rate plan that includes unlimited voice or data, we have the right, at our discretion, to terminate your account for any excessive or abusive use.
Caller Number ID: Your wireless number may be displayed on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your wireless number.
Conference Calling and Call Forwarding: If your use of conference calling, or any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a 25¢ per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your rate plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the GoPhone service.
Off-net Usage: For a listing of available off-net and international roaming locations, where per-minute usage or roaming rates apply, go to att.com/gophone. For any other off-net usage, AT&T may at its option, impose a per minute usage charge or terminate your service. AT&T will provide notice that it intends to take either of the above actions, and you may terminate your service.
Intellectual Property: © 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Service provided by AT&T Mobility. AT&T recycles used phones. Visit us at: att.com/recycle.
GoPhone™ Terms of Service
GOPHONE TERMS OF SERVICE: "AT&T" or "we," "us" or "our" refers to AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T. "You" or "your" refers to the person or entity that is the customer of record and/or purchases or uses the Equipment or Device (as defined below). This GoPhone Terms of Service is an agreement between AT&T and you ("Agreement").
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, INCLUDING OUR USE OF YOUR LOCATION INFORMATION . THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
THE USE OF GOPHONE SERVICE IS SUBJECT TO THE GOPHONE PLAN TERMS AND TERMS OF SERVICE.
CHARGES: You are responsible for paying all charges for or resulting from services provided under this Agreement. Charges may include, without limitation: airtime, roamer, recurring monthly service, activation, administrative, returned-check and late payment charges; network and other surcharges; optional feature charges; toll, collect call and directory assistance charges; any other charges or calls charged to your phone number; and applicable taxes, surcharges and governmental fees, whether assessed directly upon you or upon AT&T. AT&T may add its own charges to those charged by third parties. Payment for all charges is made in advance and there is no proration of such charges. You agree to pay for incoming and outgoing calls to and from your phone.
AIRTIME AND OTHER MEASURED VOICE USAGE ("CHARGEABLE TIME") IS BILLED IN FULL-MINUTE INCREMENTS AND IS ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR CHARGING PURPOSES. AT&T CHARGES A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL.
DATA TRANSPORT IS CALCULATED IN FIVE-KILOBYTE INCREMENTS, AND ACTUAL TRANSPORT IS ROUNDED UP TO THE NEXT FIVE-KILOBYTE INCREMENT AT THE END OF EACH DATA SESSION FOR BILLING PURPOSES. AT&T CALCULATES A FULL KILOBYTE OF DATA TRANSPORT FOR EVERY FRACTION OF THE LAST KILOBYTE OF DATA TRANSPORT USED ON EACH DATA SESSION. TRANSPORT IS BILLED EITHER BY THE KILOBYTE ("KB") OR MEGABYTE ("MB"). IF BILLED BY MB, THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED AND ROUNDED UP TO NEXT FULL MB INCREMENT TO DETERMINE BILLING. IF BILLED BY KB, THE FULL KBs CALCULATED FOR EACH DATA SESSION DURING THE BILLING PERIOD ARE TOTALED TO DETERMINE BILLING. NETWORK OVERHEAD, SOFTWARE UPDATE REQUESTS, EMAIL NOTIFICATIONS, AND RESEND REQUESTS CAUSED BY NETWORK ERRORS CAN INCREASE MEASURED KILOBYTES. DATA TRANSPORT OCCURS WHENEVER YOUR DEVICE IS CONNECTED TO OUR NETWORK AND IS ENGAGED IN ANY DATA TRANSMISSION, INCLUDING BUT NOT LIMITED TO: (i) SENDING OR RECEIVING EMAIL, DOCUMENTS, OR OTHER CONTENT, (ii) ACCESSING WEBSITES, OR (iii) DOWNLOADING AND USING APPLICATIONS. SOME APPLICATIONS, CONTENT, PROGRAMS, AND SOFTWARE THAT YOU DOWNLOAD OR THAT COMES PRE-LOADED ON YOUR DEVICE AUTOMATICALLY AND REGULARLY SEND AND RECEIVE DATA TRANSMISSIONS IN ORDER TO FUNCTION PROPERLY, WITHOUT YOU AFFIRMATIVELY INITIATING THE REQUEST AND WITHOUT YOUR KNOWLEDGE. FOR EXAMPLE, APPLICATIONS THAT PROVIDE REAL-TIME INFORMATION AND LOCATION-BASED APPLICATIONS CONNECT TO OUR NETWORK, AND SEND AND RECEIVE UPDATED INFORMATION SO THAT IT IS AVAILABLE TO YOU WHEN YOU WANT TO ACCESS IT. YOU WILL BE BILLED FOR ALL DATA TRANSPORT AND USAGE WHEN YOUR DEVICE IS CONNECTED TO OUR NETWORK, INCLUDING THAT WHICH YOU AFFIRMATIVELY INITIATE OR THAT WHICH RUNS AUTOMATICALLY IN THE BACKGROUND WITHOUT YOUR KNOWLEDGE, AND WHETHER SUCCESSFUL OR NOT.
If you select a rate plan or additional features that include a predetermined allotment of services (for example, a predetermined amount of airtime, megabytes or text messages), unless otherwise specifically provided as part of such rate plan or feature, any unused allotment of services from one monthly period will not carry over to the next monthly period. Additional charges may apply for detailed information about your usage of services.
Charges for calls, messages, data or other services (such as usage when roaming on other carriers’ networks, including internationally) may occasionally be delayed. Chargeable Time begins for outgoing calls when you press SEND (or similar key) and for incoming calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after you press END (or similar key), but not until your wireless telephone's signal of call disconnect is received by our facilities and the call disconnect signal has been confirmed. All outgoing calls for which we receive answer supervision or which have at least 30 seconds of Chargeable Time, including ring time, shall incur a minimum of one minute airtime charge. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. Chargeable Time may include time for us to recognize that only one party has disconnected from the call, time to clear the channels in use, and ring time. Chargeable Time may also occur from other uses of our facilities, including by way of example, voicemail deposits and retrievals, and call transfers. Calls that begin in one rate period and end in another rate period may be billed in their entirety at the rates for the period in which the call began.
DATA: Our wireless data network is a shared resource, which we manage for the benefit of all of its customers so that they can enjoy a consistent, high-quality mobile broadband experience and a broad range of mobile Internet services, applications and content. However, certain activities and uses of the network by an individual customer or small group of customers can negatively impact the use and enjoyment of the network by others. Therefore, certain activities and uses of wireless data service are permitted and others are prohibited.
Permitted Data Activities: Our wireless data services are intended to be used for the following permitted activities: (i) web browsing; (ii) email; and (iii) intranet access if permitted by your rate plan; (iv) uploading and downloading applications and content to and from the Internet or third-party application stores, and (v) using applications and content without excessively contributing to network congestion. You agree to use wireless data services only for these permitted activities.
Prohibited Data Activities: Our wireless data services are not intended to be used in any manner which has any of the following effects and such use is prohibited if it: (a) conflicts with applicable law, (b) hinders other customers’ access to the wireless network, (c) compromises network security or capacity, (d) excessively and disproportionately contributes to network congestion, (e) adversely impacts network service levels or legitimate data flows, (f) degrades network performance, (g) causes harm to the network or other customers, (h) is resold either alone or as part of any other good or service, (i) tethers a wireless device to a computing device (such as a computer, Smartphone, eBook or eReader, media player, laptop, or other devices with similar functions) through use of connection kits, applications, devices or accessories (using wired or wireless technology) and you have not subscribed to a specific data plan designed for this purpose, or (j) there is a specific data plan required for a particular use and you have not subscribed to that plan. In addition, the following specific uses of wireless data service are prohibited: (i) Wireless data services may not be used in any manner that defeats, obstructs or penetrates, or attempts to defeat, obstruct or penetrate the security measures of our wireless network or systems, or another entity’s network or systems; that accesses, or attempts to access without authority, the accounts of others; or that adversely affects the ability of other people or systems to use either our wireless services or other parties’ Internet-based resources. For example, this includes, but is not limited to, malicious software or “malware” that is designed, intentionally or unintentionally, to infiltrate a network or computer system such as spyware, worms, Trojan horses, rootkits, and/or crimeware; “denial of service” attacks against a network host or individual user; and “spam” or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk e-mail); (ii) Wireless data services may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance by maintaining a sustained and continuous wireless data service connection or active wireless Internet connection. For example, this includes, but is not limited to, server devices or host computer applications such as continuous Web camera posts or broadcasts, automatic data feeds, or automated machine-to-machine connections; “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate excessive amounts of traffic or that disrupt user groups or email use by others; use of the service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active Internet connections when a connection would otherwise be idle or any “keep alive” functions, unless they adhere to AT&T data retry requirements (as may be modified from time to time); (iii) Wireless data services also may not be used with high bandwidth applications, services and content that are not optimized to work with our wireless data services and, therefore disproportionately and excessively contribute to network congestion. This includes, but is not limited to, redirecting television signals for viewing on computing devices, web broadcasting, and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices, unless they meet our wireless data services optimization requirements. You agree not to use wireless data services for any of these prohibited activities.
DISPUTES: WITHIN 100 DAYS OF THE DATE OF ANY EVENT GIVING RISE TO A DISPUTE, YOU MUST NOTIFY US IN WRITING AT AT&T BILL DISPUTE, 1025 LENOX PARK BLVD., ATLANTA, GA 30319 ("AT&T’S ADDRESS") OF SUCH DISPUTE, INCLUDING A DISPUTE OVER ANY CHARGES AND ANY SERVICE WE PROVIDED, OR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGE OR SUCH SERVICES AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE.
DEVICE: The wireless phone, mobile hotspot or other device assigned to your account ("Device") must be compatible with, and not interfere with, our service, and must comply with all applicable laws, rules and regulations. We may periodically program your Device remotely with system settings for roaming service, to direct your Device to use network services most appropriate for your typical usage, and other features that cannot be changed manually. Devices purchased for use on AT&T’s systems are designed for use only on AT&T’s network ("Equipment") and may not function on other wireless networks. Equipment is sold exclusively for use with GoPhone service and may not be resold. By purchasing such Equipment you agree to activate and use it on GoPhone service. You also agree that you will not make, nor will you assist others to make, any modifications to the Equipment or programming to enable the Equipment to operate on any other system. AT&T may, at its sole and absolute discretion, modify the programming to enable the operation of the Equipment on other systems. You understand and acknowledge that the Equipment is sold solely for use with AT&T’s GoPhone service and that AT&T will be significantly damaged if you use or assist others to use the Equipment for any other purpose. You agree not to take any action to circumvent limits on the quantity of Equipment that may be purchased. You will be liable to AT&T for any damages resulting from the conduct prohibited in this section. You are solely responsible for complying with U.S. Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Equipment.
PURCHASES AND AUTHORITY TO USE: Your Device can be used to purchase goods and services including ring tones, graphics, games or news alerts (including subscription plans) from AT&T or elsewhere from third parties ("Goods, Content, and Services"). Goods, Content, and Services may be purchased directly with any Device assigned to your account or on-line. Data transport charges are also incurred in the purchase of Goods, Content, and Services. Unless you have a data feature, in which case you will be billed according to your data feature, you will be charged at the standard per kilobyte charge for the Goods, Content, and Services transport when delivered. You have full-time access to your Goods, Content, and Services transaction history on our website. You are responsible for all Devices containing a SIM assigned to your account. Except as otherwise provided in this Agreement, if such Device is used by others to purchase Goods, Content, and Services, you are responsible for all such purchases and all associated charges. You are giving those other users your authority 1) to order Goods, Content, and Services from the Device, including subscription services, and to incur charges for those Goods, Content, and Services, and 2) to give any consent required for those Goods, Content, and Services, including the consent to use that user’s location information to deliver customized information to that user’s Device, or to make any representation required for those Goods, Content, and Services, including a representation of the user’s age, if requested. Usage by others can be restricted by use of parental controls or similar features. Visit our website to learn more.
LOCATION-BASED SERVICES: AT&T collects information about the approximate location of your Device in relation to our cell towers and the Global Positioning System (GPS). We use that information, as well as other usage and performance information also obtained from our network and your Device, to provide you with wireless voice and data services, and to maintain and improve our network and the quality of your wireless experience. We may also use location information to create aggregate data from which your personally identifiable information has been removed or obscured. Such aggregate data may be used for a variety of purposes such as scientific and marketing research and services such as vehicle traffic volume monitoring. It is your responsibility to notify users on your account that we may collect and use location information from Devices.
LOST OR STOLEN PHONES: If your Device is lost or stolen, you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend service without a charge by contacting us. After you report the theft or loss to us, you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner , including in connection with the loss or theft of your Device.
DISHONORED CHECKS AND OTHER INSTRUMENTS: We will charge you up to $30 (depending on applicable law) for any check or other instrument (including credit card charge backs) returned unpaid for any reason.
CHANGES TO TERMS AND RATES: We may change any terms, conditions, plans, rates, fees, expenses, or charges regarding your service at any time. We will provide you with notice of such changes (other than changes to governmental fees, proportional charges for governmental mandates, roamer rates or administrative charges) by such means as AT&T determines to be most practicable, including playing a recorded message when you attempt to place a call or attempt to add funds to your account, sending written notice to the address provided at the time of activation, sending an SMS message or email to your device, or by such other means as AT&T may determine. You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be increased based upon the government’s or our calculations. IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, AS SUCH PRICES ARE SET FORTH IN YOUR RATE PLAN BROCHURE, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE WILL DISCLOSE THE CHANGE IN ADVANCE. If you lose your eligibility for a particular rate plan, we may change your rate plan to one for which you qualify.
TERMINATION: Either party may terminate this Agreement (which will terminate the provision of GoPhone services) at any time on advance notice to the other party. Funds deposited into your account via any method will not be refunded. AT&T may terminate this Agreement at any time without notice if we cease to provide GoPhone service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement, GoPhone Plan Terms or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives, or if you fail to make all required payments when due or if we have reasonable cause to believe that your Device is being used for an unlawful purpose or in a way that may adversely affect our service. If you have more than one account with us, you must keep all accounts in good standing to maintain service. If one account is past due or over its limit, all accounts in your name are subject to interruption or termination and all other available collection remedies. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Devices or Equipment.
LIMITATION OF LIABILITY: Unless prohibited by law, the following limitations of liability apply. Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We may block access to certain categories of numbers (e.g., 976, 900, and international destinations) at our sole discretion.
Additional hardware, software, subscription, credit or debit card, Internet access from your compatible PC and/or special network connection may be required and you are solely responsible for arranging for or obtaining all such requirements. Some solutions may require third party products and/or services, which are subject to any applicable third party terms and conditions and may require separate purchase from and/or agreement with the third party provider. AT&T is not responsible for any consequential damages caused in any way by the preceding hardware, software or other items/requirements for which you are responsible. Not all plans or services are available for purchase or use in all sales channels, in all areas or with all devices. AT&T is not responsible for loss or disclosure of any sensitive information you transmit. AT&T's wireless services are not equivalent to wireline Internet. AT&T is not responsible for nonproprietary services or their effects on devices.
We may, but do not have the obligation to, refuse to transmit any information through the services and may screen and delete information prior to delivery of that information to you. There are gaps in service within the services areas shown on coverage maps, which, by their nature, are only approximations of actual coverage.
WE DO NOT GUARANTEE YOU UNINTERRUPTED SERVICE OR COVERAGE. WE CANNOT ASSURE YOU THAT IF YOU PLACE A 911 CALL YOU WILL BE FOUND. AIRTIME AND OTHER SERVICE CHARGES APPLY TO ALL CALLS, INCLUDING INVOLUNTARILY TERMINATED CALLS. AT&T MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, ACCURACY, SECURITY, OR PERFORMANCE REGARDING ANY SERVICES, SOFTWARE OR GOODS, AND IN NO EVENT SHALL AT&T BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, for any:
• (a) act or omission of a third party;
• (b) mistakes, omissions, interruptions, errors, failures to transmit, delays, or defects in the Services or Software provided by or through us;
• (c) damage or injury caused by the use of services, software, or Device, including use in a vehicle;
• (d) claims against you by third parties;
• (e) damage or injury caused by a suspension or termination of services or software by AT&T; or
• (f) damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service. Notwithstanding the foregoing, if your service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of any recurring charge (if applicable) for the time period your service was unavailable, not to exceed the charges collected for the period of interruption, or an extension of the expiration period. Our liability to you for service failures is limited solely to the credit set forth above.
Unless prohibited by law, AT&T isn’t liable for any indirect, special, punitive, incidental or consequential losses or damages you or any third party may suffer by use of, or inability to use, services, software, or Devices provided by or through AT&T, including loss of business or goodwill, revenue or profits, or claims of personal injuries.
To the full extent allowed by law, you hereby release, indemnify, and hold AT&T and its officers, directors, employees and agents harmless from and against any and all claims of any person or entity for damages of any nature arising in any way from or relating to, directly or indirectly, service provided by AT&T or any person's use thereof (including, but not limited to, vehicular damage and personal injury), INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF AT&T, or any violation by you of this Agreement. This obligation shall survive termination of your service with AT&T. AT&T is not liable to you for changes in operation, equipment, or technology that cause your Device or Software to be rendered obsolete or require modification.
SOME STATES, INCLUDING THE STATE OF KANSAS, DON’T ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR LIMITS ON REMEDIES FOR BREACH. THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
ACCOUNT ACCESS: You authorize us to provide information about and to make changes to your account, including adding new service, upon the direction of any person able to provide information we deem sufficient to identify you. You consent to the use by us or our authorized agents of regular mail, predictive or autodialing equipment, email, text messaging, facsimile or other reasonable means to contact you to advise you about our services or other matters we believe may be of interest to you. In any event, we reserve the right to contact you by any means regarding customer service-related notifications, or other such information. An account password will be assigned to you. In order to protect the security of your account, you should change this password as soon as possible after your account is activated. If you do not change your password, your account may not be secure.
VOICEMAIL SERVICE: Unless you subscribe to a rate plan that includes unlimited calling, airtime charges apply to calls to your voicemail service, including calls where the caller does not leave a message, because the call has been completed, calls to listen to, send, reply to, or forward messages, or to perform other activities with your voicemail service, including calls forwarded from other phones to your voicemail service. You are solely responsible for establishing and maintaining security passwords to protect against unauthorized use of your voicemail service. For information as to the number of voicemail messages you can store, when voicemail messages will be deleted, and other voicemail features, see att.com/wirelessvoicemail. We reserve the right to change the number of voicemails you can store, the length you can store voicemail messages, when we delete voicemail messages, and other voicemail features without notice. We may deactivate your voicemail service if you do not initialize it within a reasonable period after activation. We will reactivate the service upon your request.
DISPUTE RESOLUTION BY BINDING ARBITRATION:
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
Summary: Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our customer service department at 1-800-331-0500. In the unlikely event that AT&T's customer service department is unable to resolve a complaint you may have to your satisfaction (or if AT&T has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $75,000, AT&T will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys' fees from AT&T to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), AT&T will pay you more than the amount of the arbitrator's award and will pay your attorney (if any) twice his or her reasonable attorneys' fees if the arbitrator awards you an amount that is greater than what AT&T has offered you to settle the dispute.
(1) AT&T and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
• claims that arose before this or any prior Agreement (including, but not limited to, claims relating to advertising);
• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
• claims that may arise after the termination of this Agreement.
References to "AT&T," "you," and "us" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or Devices under this or prior Agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Agreement, you and AT&T are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of this Agreement.
(2) A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to AT&T should be addressed to: Office for Dispute Resolution, AT&T, 1025 Lenox Park Blvd., Atlanta, GA 30319 ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If AT&T and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or AT&T may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by AT&T or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or AT&T is entitled. You may download or copy a form Notice and a form to initiate arbitration at att.com/arbitration-forms.
(3) After AT&T receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than $75,000. (The filing fee currently is $125 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, AT&T will pay it directly upon receiving a written request at the Notice Address.) The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. (You may obtain information that is designed for non-lawyers about the arbitration process at att.com/arbitration-information.) The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision are for the court to decide. Unless AT&T and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Except as otherwise provided for herein, AT&T will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse AT&T for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
(4) If, after finding in your favor in any respect on the merits of your claim, the arbitrator issues you an award that is greater than the value of AT&T's last written settlement offer made before an arbitrator was selected, then AT&T will:
• pay you the amount of the award or $10,000 ("the alternative payment"), whichever is greater; and
• pay your attorney, if any, twice the amount of attorneys' fees, and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration ("the attorney premium"). If AT&T did not make a written offer to settle the dispute before an arbitrator was selected, you and your attorney will be entitled to receive the alternative payment and the attorney premium, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the alternative payment and the attorney premium at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits.
(5) The right to attorneys' fees and expenses discussed in paragraph (4) supplements any right to attorneys' fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys' fees or costs. Although under some laws AT&T may have a right to an award of attorneys' fees and expenses if it prevails in an arbitration, AT&T agrees that it will not seek such an award.
(6) The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and AT&T agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
MISCELLANEOUS: This Agreement, any applicable rate summary sheet, the terms included in the rate brochure(s) describing your plan and services, terms of service for products and services not otherwise described in this Agreement or the brochure that are posted on an AT&T website and any documents expressly referred to herein or therein, make up the complete agreement between you and AT&T, and supersede any and all prior agreements and understandings relating to the subject matter of this Agreement. If any provision of this Agreement is found to be unenforceable by a court or agency of competent jurisdiction, the remaining provisions will remain in full force and effect. The foregoing does not apply to the prohibition against class or representative actions that is part of the arbitration clause; if that prohibition is found to be unenforceable, the arbitration clause (but only the arbitration clause) shall be null and void. AT&T may assign this Agreement, but you may not assign this Agreement without our prior written consent. In the event of a dispute between us, the law of the state of your address of record on your account at the time the dispute is commenced, whether in litigation or arbitration, shall govern except to the extent that such law is preempted by or inconsistent with applicable federal law. Your caller identification information (such as your name and phone number) may be displayed on the equipment or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of caller identification information. The original version of this Agreement is in the English language. Any discrepancy or conflicts between the English version and any other language version will be resolved with reference to and by interpreting the English version.
Connecticut Customers/Questions About Your Service: If you have any questions or concerns about your service, please call Customer Care at: 1-800-331-0500, dial 611 from your wireless phone or visit att.com/wireless. If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC): Online: www.state.ct.us/dpuc; Phone: 800-382-4586; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06051.
Puerto Rico Customers: If you are a Puerto Rico customer and we cannot resolve your issue, in addition to binding arbitration or small claims court, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance. Mail: Capital Center Building, Tower II, 235 Avenida Arterial Hostos Suite 1001, San Juan, Puerto Rico 00918-1453; Phone: 787-756-0804 or 1-866-578-5500; Online: www.jrtpr.gobierno.pr.
Lifeline Services: As part of federal government program, AT&T offers discounted wireless service to qualified low income residents in selected states. For questions or to apply for Lifeline service, call 1-800-377-9450. Puerto Rico customers should contact 1-787-405-5463.
For tips on how to protect against fraud, please visit the CPUC’s website at, www.CalPhoneInfo.com
© 2014 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
GoPhone Tablet Plans are compatible with the following devices:
Asus K005, Asus (TF300TL) Transformer Pad, Google Nexus 7, iPad 3, iPad Mini, Lenovo IdeaTab (A2107A), LG G Pad 7.0, NVIDIA Shield, Pantech Element (P4100), Samsung Galaxy Camera (GC100), Samsung Galaxy Note 8.0 (SGH- I467), Samsung Galaxy Tab 2 10.1” (SGH-I497), Samsung Galaxy Tab 3 (SM-T217T), Samsung Galaxy Tab 3 7.0” (SM-T217A), Samsung Galaxy Tab 4 10.1”, Samsung Galaxy Tab 4 8.0”, Samsung Galaxy Tab 8.9” (SGH-I597), Samsung Galaxy Tab S 10.5”, Samsung Galaxy Tab S 8.4"
Tablet Requirements:Refer to your tablet manufacturer's website to check whether your tablet works on one of these GSM network frequencies: AT&T Multi-band GSM, UMTS or LTE Tablet or unlocked Multi-band GSM Tablet (850/1900 MHz), UMTS Tablet (850/1900 MHz), or LTE Tablet (Band 2 1900 MHz/ Band 4 1700 MHz/Band 5 800 MHz/Band 17 700 MHz). If using a tablet from another carrier, you may need to contact the carrier to have it unlocked. Not all features work on all tablets.