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Mobile insurance made easy

Protect your device

Get comprehensive coverage to protect your eligible phone, tablet, or other mobile device against loss, theft, damage, and out-of-warranty malfunctions for $6.99 a month per enrolled number.

Mobile Insurance covers these devices:

  • Smartphones and standard cell phones
  • Tablets and notebooks
  • Wireless Home Phones

View a complete list of devices covered and their associated deductibles. You can cancel your insurance coverage at any time and receive a prorated refund of your monthly charges.

Fast replacement

AT&T Mobile Insurance offers an easy claim process with as soon as next-day2 device replacement to help you stay connected.

You can file up to 2 claims within any consecutive 12 months, with a maximum device value of $1,500 per claim. You'll be required to pay a deductible when filing a claim. The deductible amount is based on the device.

With Declining Deductibles, you can save!1 Continuously enrolled customers who go claim-free for 6 months or more can save 25% to 50% off the standard deductible.

The standard deductibles are:

Tier 1    $50

Tier 2    $125

Tier 3    $199

Claims may be fulfilled with new, AT&T Certified Like-New, or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed.

See the AT&T Mobile Insurance brochure for more information:

English
Spanish

1Declining deductibles: Continuously enrolled customers who remain claim-free for 6–12 consecutive months save 25% off the standard deductible, and at 12 consecutive months or more save 50% off the standard deductible.

2Claims approved by 5 p.m. CT will be shipped and, in most cases, delivered the next day.

AT&T Mobile Insurance: You must enroll within 30 days of new device activation or upgrade. A monthly premium of $6.99 per enrolled number will be billed directly to your wireless account. Cancel anytime. Devices: Requires eligible device with an active AT&T wireless plan (excludes GoPhone®) in good working condition at the time of enrollment. Deductibles: Standard deductibles apply. Declining deductibles may apply based on eligibility. Coverage: Coverage is provided for loss, theft, accidental physical or liquid damage, and mechanical or electrical malfunction after expiration of the manufacturer warranty period. Claim limits: 2 claims within any consecutive 12-month period. Maximum value of $1,500 per occurrence. Claims may be fulfilled with new or AT&T Certified Like-New equipment of the same or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed. AT&T Mobile Insurance is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. Additional restrictions apply. All applicable taxes and surcharges are extra. View the complete Terms and Conditions for program details and restrictions.

Learn more about AT&T Mobile Insurance

Eligible mobile phones and tablets on an active AT&T postpaid wireless plan are covered. Please see the full list of devices and their deductibles. In general, eligible devices will have the following coverage:

  • Phone: Includes the wireless device, a standard battery, a standard battery charger, and a SIM card. Also, if it’s part of the covered loss, you may choose of one of the following accessories: a carrying case, an automobile cigarette lighter adapter, or a standard wired earpiece (but not a specialty earpiece such as Bluetooth®).
  • Wireless Home Phone: Includes the wireless device, a power cord, a backup battery, a phone cable, and a SIM card.
  • Netbook or notebook: Includes the wireless device, a standard battery, a standard battery charger, and a SIM card.
  • Tablets: Includes the wireless device, a standard battery charger, a USB cable, and a SIM card.

AT&T Mobile Insurance provides protection against lost or stolen devices, accidental physical or liquid damage, and out-of-warranty malfunctions.

Yes, a non-refundable deductible will be charged to your wireless account for each approved claim. Deductible amounts are based on deductible tiers, and the standard deductible tiers are: Tier 1 for $50, Tier 2 for $125, and Tier 3 for $199 per approved claim depending on device model.

Declining deductibles are available to continuously enrolled customers who go claim-free for 6–12 consecutive months. At 6 months you will save 25% off the standard deductible, and at 12 months you will save 50% off the standard deductible.

To file a claim online, go to phoneclaim.com/att.

To file a claim by phone, call Asurion Customer Care at 888.562.8662.

    Hours of operation:
    Monday to Friday, 7 a.m. to 9 p.m. CT
    Saturday to Sunday, 8 a.m. to 8 p.m. CT

If your device is lost or stolen, you should contact AT&T Customer Care at 800.331.0500 to temporarily suspend your service and prevent unauthorized use.

You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You must return the damaged or defective device within 10 days to avoid non‐return charges of up to $850.

If your device is lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you are required to return it by using the prepaid return label included with the replacement device.

The deductible is automatically billed to your AT&T wireless account when your replacement device ships.

You may file two (2) claims within any consecutive 12-month period with a maximum replacement value of $1,500 per claim.

Your coverage automatically terminates, and you will be ineligible for AT&T Mobile Insurance for a period of 12 months starting from the date of your second covered loss.

Claims must be reported within 60 days of the date of loss.

No. The devices must be owned or leased and in use on the mobile number enrolled with AT&T Mobile Insurance.

You may receive your replacement device as soon as the next day! Claims approved by 5 p.m. CT will be shipped and, in most cases, delivered the next day for enrolled devices.

Our goal is to fulfill claims with the same make and model. However, some models may no longer be available. Claims for devices may be fulfilled with AT&T Certified Like-New equipment or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed.

No. The terms and conditions of the AT&T Mobile Insurance program state that a replacement device of similar type and quality will be provided for your claim. The insurance program is independent of the AT&T upgrade program. You should contact AT&T directly to determine upgrade eligibility.

You must enroll within 30 days of activation or upgrade.