AT&T Store Silverdale Kitsap Mall

Five Stars Going To James Who Exceeded Customers Expectations....Keep Up The Great Work

Update - AT&T posted response they would "work with our employees." Make no mistake, NOBODY has reached out to me. I've been reporting this type of interaction for nearly 7 years at this store! Don't believe AT&T's excuses, they do nothing.

Worse store ever! Go somewhere else. Non stop problems since 2014 (6 years). This time wife's SIM needed replacement. They refused help. Here are the AT&T eSupport articles that PROVE the mgr is wrong and never should have refused to help my wife: KM1040456, KM1009073, KM1044958. This is AT&T corporate policy and this Mgr refused to follow it, as always. With no phone, she asked the store agent to call me. He did. He was rude and argumentative with me, also asking for my SSN. Violation of corporate policy! Within about 15 seconds of me getting on the phone, he cut me off and gave me to the Mgr. Same thing! I asked for the area Mgr. Store mgr refused. Again I asked and he refused, screaming over me trying to drown me out. I asked a 3rd time and he refused still screaming. I asked a fourth time and he hung up on me.

Was waiting here for 30 minutes probably more and was not even greeted or acknowledged. Representatives were very rude and sarcastic.

I went in to ask if I am eligible for a phone update. Heather helped me so much and explained everything to me slowly and clearly. She was so patient, trying to go through everything. It was so helpful. Forrest took care if my problem with my phone teaching me how to free up space. Thank you both! It was helpful.

AT&T provided excellent service from the moment we entered the store. After a few minutes, Service Associate Forrest came over and answered all our questions about plans and an upgrade. There was never any pressure to buy or change.