AT&T Store Poulsbo Poulsbo

We had the best customer experience we have had in a very long time. Went into the store to upgrade my husband to his first smart phone. Blake was so helpful and pointed us to the best priced phone for his needs. He was also able to get us the best discounts and saved us money to boot! We never felt rushed even when the store got busy. He answered all of our questions and explained everything.

We are seniors with limited tech knowledge. Miguel was incredibly helpful and also kind. I went into the store thinking I was ready to change my plan to something other than AT&T. Left the store willing to stay an AT&T customer

I visited the Paulsbo store yesterday in great need of re-starting my disabled iPad. The majority of 'experts' (including my company's SVP of Tech) had concluded that it was not fixable. Rather amazingly they got it up and running in short order. It made my month!! They were not only highly proficient - but were equally professional and congenial. I'd give them 6 stars if allowed. Best business interaction I've had in memory!

The customer experience at this store is single handily the worst. My spouse received sexual suggestive text messages from an associate at this store. We went in to get an our iPad connected to AT&T instead we walk out with our phones deactivated and unable to use them.

After leaving my spouse made a comment about the associates intelligence, which is fairly called into question considering our experience. After driving to a nearby competitor store we realize I need the account information to change the account to new service. Upon moving my service which took all of 10 minutes, I decide that it is time to go home.

After arriving home I get a text message from an associate at this store that claims they were trying to get in touch with my spouse for sexual purposes. I have issued a complaint with the local police department and to AT&T.

We are both from Alaska and just recently moved here, so there is no possibility of people in the area having our number. The phone number who texted me and her is 253-432-2572 I have reported this phone number to the police and to the AT&T customer complaint dept.

I highly suggest you steer clear of this store unless you want your spouse to be contacted with information used illegally. You can not take person and private information to harass people and their spouse.

Marshea and the entire store are made up of incompetent idiots that need to go back to school. I have moved all of my accounts to another service and I will be pursuing all legal and compliance options available to remedy my spouses emotional turmoil.

Just like the other review about the lack of professional service and a poor attitude, I encountered the same from the manager. Each time I came in she had the attitude of "Oh NO, not her again" I would not recommend going here if she is working. The other 2 people working there were friendly and professional and took the time to help.