AT&T Store Silverdale Silverdale

I recently received exemplary & thoughtful service from Stephen G.(not sure of his last name; something like Grans?). He greeted me with a big smile & said something like: "How can I help you?" He soon saw that I was distressed and his calm & reassuring manner was helpful beyond my words to express. He seemed to take a personal interest in me and made sure I was fully served. Congratulations to AT & T for employing a person of such top-notch quality. He should go very far with AT & T or wherever he works down the line.

Kingston, WA

Tyler D. was an absolute professional during my visit. I entered the store around 1030 this morning and Tyler was already helping a guest. He promptly greeted me and explained he will be with me in just a moment (he was the only technical specialist in the store). After a few minutes of browsing, Tyler greeted me again and proceeded to assist me with an upgrade that has been lingering in my AT&T MSG box. I purchased a Pixel 6 in leu of my old IPhone SE. My only concern was grabbing an important picture of my Father and I off my old phone and transferring it to my new phone. After a few attempts, the task was getting difficult. At this point I was starting to get a bit of anxiety in fear I was going to lose this picture of my old man (who not with us anymore). Tyler, with my permission, used a few tricks with my google account to make sure my pictures transferred safely and without corruption. All the while, he was helping four other people in the store with their issues as well. I noticed, Tyler gave everyone the perfect amount of attention, was making sure no one was waiting or having difficulties. He was able to sell two phones and assist an elderly man and woman with their phone issues. Furthermore, after his final check to make sure I was happy with the results, I profusely thanked him and told him he made my day. I’m just so impressed with this young man; his ability to effectively listen, communicate and problem solve on the fly is worth its weight in gold. If AT&T can emulate this man's personality and train others to be as effective as him on the sales floor there is no doubt you will have folks returning. Thanks again, Tyler.

Respectfully,



Mr. Nathan L. Williams

Always an answering machine, never a human. Thanks...heading to Verizon now.

Amazing service! Thank you Carrie!

Exceptional service from employees. They brought me over from a different carrier with no problem the same day and I walked out with three new phones all with great promotions. Very knowledgeable staff. They sure know what they're talking about. I highly recommend this store 👏