AT&T Store Largo Largo Mall

Thanks Joel today and Natasha a few days back for Fantastic Service Helping My 85 Year Old Mom Re-Set Her AT&T Account Just Right, which ended up being more than just a few simple details to work out. Thanks again.

Do not recommend this store. New sales person watched me write down the numbers for net cost of a new phone yet did not tell me it what I wrote was $300 less then the actual cost of the device during term of contact. Returned phone and paid the $55 restock fee, glad not to have att after that 'level' of service.

Five start for Rey (10500 Ulmerton Rd- location)-he provided excellent customer service on 2/22/21 via a long distance call (I was in TX) while assisting my Dad in Clearwater at the store. "He was very professional, knowledgeable ,polite and patient during the entire process."

Walked into store . 5 people working.
I asked Trey to please allow me to pay him for glass protector for my phone.
I was told to wait while Trey and Omar both sat at a table with ONE customer.
3 customers not even recognized by ANY of the employees.
Horrible customer service and TREY EXTREMELY RUDE.
GET RID OF HIM.
Anthony finally serviced us in a professional manner.

Went to the store to inquire about the Galaxy S10+ they said they didn't have it in stock at the moment but they would take my cell number and text me when they arrived. Week goes by no text, so I stop on my way home from work and speak to a different person who tells me the exact same thing. This time I said tell you what I will call the store rather than keep coming by to see when you get it in stock. I was told that was my best option to avoid coming in unnecessarily. Now I've been calling for another week nonstop and every time it says press three to speak to a store Representative and then it goes to a long explanation that the staff is helping other customers............are you kidding me, worst customer service ever no one can possibly be that busy all the time that you can't answer the phone...really?!