AT&T Store Arlington Heights Arlington Heights

In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 585 E. Palatine Road in Arlington Heights
Get directions to AT&T Store at 585 E. Palatine Road Arlington Heights, IL
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Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

585 E. Palatine Road
Arlington Heights, IL 60004
US
We are located on the southwest corner of Palatine Rd and Rand Rd, across from Dick's Sporting Goods.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Arlington Heights

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 mini

    Phone

    Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $800 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Bear

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Bear?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the Arlington Heights Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Arlington Heights AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Arlington Heights AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
iPhone 13 now available - Fri, September 24
We have easy access parking right in front of the store.
manager photo
Meet our manager
Michael leads the team of friendly experts at the Arlington Heights AT&T store and has been with AT&T for 7+ years and is proud to serve the Arlington Heights community providing the best in wireless and entertainment solutions. Michael is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    terrible customer service. If you take an appointment, have enough staff. Enough said.
  • full starempty starempty starempty starempty star1
    My experience in upgrading my phone was some of the worst customer service I’ve had in many years. This included the salesperson upgrading my plan, which I agreed to, but never telling me the different features. He just gave me a more expensive plan without my input. The phone was delivered the next day because they did not have the color in stock, but when I decided to return the phone a few days later, they said I had to mail it back since it was not purchased at the store. After 2 visits, many hours, and a computer glitch in their system, I mailed it back. Both the store and AT&T customer service said I had to pay a restocking fee even though I returned it during the allotted time frame. During both visits, the salespeople I dealt with went through the necessary steps, but did not appear invested in really helping me. Needless to say, I switched companies.
    Response from AT&T
    Hello Mimi B. Thank you for reaching out. This is not the experience we wanted you to have. Please come back to the store and ask to see a manager.
  • full starfull starfull starfull starfull star5
    I live in Chicago, but drove all the way out to Arlington Heights because I heard the customer service and level of expertise was outstanding. Happy I made the drive. Nick and Jacob were incredible. Had a bunch of issues and questions, all of which were dealt with.
    Response from AT&T
    Hello Scott S! First off all, thank you for taking the drive to our store so we can help you. We appreciate your kind words in regard to Nick and Jacob providing you an amazing customer experience! We are happy that they were able to answer your questions and assist you in any way they could. We look forward to seeing you again! Thank you Scott.
  • full starfull starfull starfull starfull star5
    Scheduling an appointment was easy, although the first time I went I waited in my car for like three minutes, not a big deal at all as we are in the middle of a pandemic. Had a complicated situation which Arthur took care of like a pro, changed carriers, plans, phones, all at the same time from one corporate account to another and he made the process seamless. Then when I went home I couldn’t figure out how to synchronize my Apple Watch with the phone and went back while they were busy and the gentleman at the door walked me through it. Artur explained how to use the new phone and knowing I wasn’t a “techie” told me to come back anytime and he would walk me through the process of whatever I was stuck with. Found the whole experience top notch, everyone in the store was helpful.
    Response from AT&T
    Hello Mike, we appreciate your patience during the issues Artur encountered while getting you set up. Thank you so much for the kind words and feedback for Artur. We look forward to helping you any time we can!
  • full starempty starempty starempty starempty star1
    1) Don't try calling. Nobody answers. Called another store, they picked up instantly.
    2) They used to have about 10 employees, now down to 2-3 and NEED an appointment. Others stores, walk right in.
    Response from AT&T
    Hello Adam Z., We're sorry that your phone call went unanswered. If it is convenient for you, we have an online appointment scheduler that should help minimize your wait time in the future.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

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