AT&T Store Arlington Heights Arlington Heights

Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
585 E. Palatine Road
Arlington Heights, IL 60004
US
We are located on the southwest corner of Palatine Rd and Rand Rd, across from Dick's Sporting Goods.
(847) 394-6500(847) 394-6500
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
AT&T speed tops the charts! AT&T is Chicago's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.

Special offers and new phones for Arlington Heights

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Arlington Heights

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Arlington Heights?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Arlington Heights Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located in the corner of Rand Rd and Palatine Rd in Arlington Heights. We love to assist our neighborhood with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have internet packages and an unbeatable selection of wireless accessories you’ll want to check out too!
Where to Park
We have easy access parking right in front of the store.
manager photo
Meet our manager
During Paul’s career with AT&T, he has held the positions of Retail Sales Consultant, Assistant Store Manager, and Store Manager. Paul has a degree in Marketing and Management from Northeastern Illinois University. During Paul’s free time, he enjoys time with his family. Paul is passionate about the wireless and entertainment industry as well as assisting customers in Arlington Heights.
manager photo
Meet our manager
During Paul’s career with AT&T, he has held the positions of Retail Sales Consultant, Assistant Store Manager, and Store Manager. Paul has a degree in Marketing and Management from Northeastern Illinois University. During Paul’s free time, he enjoys time with his family. Paul is passionate about the wireless and entertainment industry as well as assisting customers in Arlington Heights.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    1) Don't try calling. Nobody answers. Called another store, they picked up instantly.
    2) They used to have about 10 employees, now down to 2-3 and NEED an appointment. Others stores, walk right in.
    Response from AT&T
    Hello Adam Z., We're sorry that your phone call went unanswered. If it is convenient for you, we have an online appointment scheduler that should help minimize your wait time in the future.
  • 1 out of 5full starempty starempty starempty starempty star
    Terrible experience. They mistreat prepaid customers - unable to assist when I am trying to set up a line for my elderly father during a pandemic. I've spent 4 hours on hold today & an in-person agent basically told me he couldn't help. Exceptions should be made. I wish I could give zero stars. Thank you!
    Response from AT&T
    Hello Jason K, Thank you for reaching out and we hope to have the opportunity to connect with you again. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
  • 5 out of 5full starfull starfull starfull starfull star
    Michael was my sales consultant and he was excellent. Paid attention to my needs, resolved my billing problem and made me a very happy customer
  • 1 out of 5full starempty starempty starempty starempty star
    In home Experts used outdated switcher promo that has expired as of July 2019. And our services just started 02/21/20. And its costing us over 957.19 to sprint due for the selling of the phone to ATT. We would like to reach out to there District Manager to see what can be done to fix this ordeal. The Account is under my wifes name Jessica S, as she has Epileptic Seizures
  • 5 out of 5full starfull starfull starfull starfull star
    My wife and I recently switched to AT&T, having purchased new iPhone 11’s from Sean who operates via in home sales, based from the Arlington Hts. store. Both Sean and his supervisor, Gracie, whom we also met, are fantastic! At the store, we met with Chris, and the store manager, Paul, to purchase some accessories for our new phones. They are two first class gentlemen; both focused on customer satisfaction. I’m always leery when changing technology and providers; but the AT&T Arlington Hts. Team made it smooth sailing!

More locations in the Arlington Heights area

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