AT&T Store Auburn Auburn Indiana

Clayton, is man definitely the guy you want to hook you up with a new phone and fast service

This store is terrible. The young kids they have working in here don’t wanna work the minute you walk in and ask for help the first response out of them is we don’t do that you’re gonna have to get on the phone and call them when it’s anything they want don’t even know what you’re therefore but we don’t do that here we’re not a corporate office. They are smug,Unprofessional untrained kids who have no idea what they’re doing and AT&T just throws them in there needless to say I won’t be going back I will deal with my service over the phone and online. Don’t waste your time going to the store they offer NO HELP AT ALL. Complete WASTE OF TIME.

Well as I read the reviews on the Auburn,Indiana store I see the other customers had the same problem my Husband had... On Sunday 7 2021 My husband was having problems with his phone and went in for help the young man look at his phone and the young man informed my husband he can't help my husband he proceeded to tell him his phone had a virus and he need a new phone. My husband told the young man that the phone is only a year old and my husband ask if it was covered under the insurance we have on his phone and the young man proceed to tell my husband that it was not covered and he needed a new phone. My ask if I take this phone out to the parking lot and run over it with my car is it covered the young man said yes. This young man did not offer to help my husband in anyway my phone said are you not even going to try and sell me a phone this young man said nothing. My husband left the store he was in the car with a young man pecked on the window and my husband put his window down and this young man said to my husband can I see your phone and ask what problems are you having my husband proceeded to tell him and this young man proceeded to show my husband how to fix to problem and at this time I ask how do you know how to fix this problem and he told us he was the phone tech at Walmart for a while. I ask what his name was and to find out I remember him helping us at Walmart. with everyone wearing masks it is hard to recognize people. We thanked him. We did what this young man told us but it did not work It still would not take or receive pictures. So on Monday March 8 2021 I called AT&T customer service and talked to John I proceed to tell John the experience my husband had at the Auburn,Indiana store and the problem my husband was having with his phone,so John proceeded to apologize for the customer service my husband experience so John ordered my husband a new phone at no charge and my husband received it the next day ....John overnighted...My husband work taking out of town for a week so with he came home and took his phone AT&T On Sunday 14 2021 to get help transfer his information from the old phone to the new phone and once again couldn't receive any help from another young man and the young man proceeded to tell my husband they didn't know how to do this so after my husband spoke his mind the young man said I'll see if someone else can help you and all he did was turn it on he wouldn't transfer the information my husband ask him to do. he told my husband he didn't know how. So it sum up that all the employees want to do is sit around play on there own phones and sale new phones and not help you in any other way. if I could give this store a half of a star I would.

Today I went to At&t in Auburn to ask for some help to transfer data from our old phone to an iPhone. The person who waited on me said there was nothing he could do to transfer the data. Why have a contract with someone if they can't give some help when you need it.

Tomorrow I will be switching my local businesses plan to another company based on the lack of help I received from Clayton and the lack of customer service from the company as a whole. My employee had a phone stolen and 3 days later I still can’t get a replacement because of the incorrect information provided to the insurance company by AT & T. You go to the store for help and there is none to be found. It’s just not their problem. I spend thousands of dollars a year for our business plan each year and it is not valued at all. I received more help from employees at the Kendallville store than in Auburn.