AT&T Store Rockford Rockford

Place is a joke. Have a guy in there working name is ken and he should be fired talk about unprofessional. If I was the owner that would be the first person I walked out the door. Should be ashamed of himself.

Good experience while at the store. It wasnt until I got a bill that did not reflect the deal I was sold in the store. I feel shafted and will not be speaking highly of the store or AT&T in general until they fix this. Unfortunately the current COVID 19 situation has the store closed for business and getting anywhere with a rep on the phone is futile cuz they cannot do a thing about it, or so they tell me. I also was given an email and a phone number for the salesman on my paperwork that is evidently bogus which makes me feel even more like I was taken by the store and probably was! If I can make it work I will probably go back to Verizon cuz the service was actually much better and as it turns out, more affordable as well. Contrary to what I was told to make the sale! It totally blows! I will make my payments for now until that store opens back up to avoid any more bullshit but will have my say when I get that opportunity! NOW< in addition to my displeasure, I just tried to get online to pay my bill through the PREMIER website and it is not working!!! If I get a late fee because of that the reaming at the store has just reached a whole new level! NOT HAPPY!

Great customer service, respectful, great person and knew what he was talking about!

Very friendly, knowledgeable, and helpful service. I was ordering new mobile service and phones, and they listened well and didn’t pressure me as they provided options. There were glitches in the system and they worked through them patiently. Answered all of my questions. Stopped back again a few days later and got equally great service as they answered questions and helped troubleshoot.

Nice having a location in Rockford. They really know their stuff. Great service.