AT&T Store Papillion Shadow Lake Town Center

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
7640 Towne Center Pkwy
Suite 119
Papillion, NE 68046
US
We are located in Shadow Lake Towne Center, next to Carhart.
(402) 339-2944(402) 339-2944
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
INTRODUCING AT&T TV
AT&T TV combines Live TV, a huge On Demand library, Cloud DVR storage, Voice Control, plus access to 5000+ TV & music apps all in one device!
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.

Special offers and new phones for Papillion

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Papillion

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Papillion?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Papillion Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
The Shadow Lake AT&T location is your one-stop-shop for all of your entertainment needs. We offer many solutions for our customer, solutions such as: Wireless Service, DIRECTV, and even Internet! We promise to provide an excellent customer experience to every customer that walks through the door. We also offer amazing discounts for Military, Retired Military, and First Responders (Including Doctors and Nurses). Stop in any time to ask one of our Friendly Experts about our amazing products and services!
manager photo
Meet our manager
Jammie has worked for AT&T for over four years. When Jmmie isn’t in store helping her team match you with the perfect wireless and entertainment services, she’s typically out and about in the community. Jammie is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Jammie & team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
Jammie has worked for AT&T for over four years. When Jmmie isn’t in store helping her team match you with the perfect wireless and entertainment services, she’s typically out and about in the community. Jammie is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Jammie & team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    The Shadow Lake location had great customer service! We received help and guidance in what was best to do after a phone was dropped in a pool. Jackie Mejia was AWESOME!! She helped handle the situation and talked us through all our options. She was very knowledgeable and patience with us as we made the decision on a new phone. Thank you Jackie!!
    Response from AT&T
    Hello Kari,

    We know that first impressions are very important. We sincerely appreciate you and all our customers and look forward to connecting with you soon. Happy Jackie was able to deliver and effortless experience.

    Kenney
  • 1 out of 5full starempty starempty starempty starempty star
    Worst experience I have had with AT&T by Nick, THE ASSISTANT MANAGER! There was/is an ongoing issue with my Apple watch (too much time to go into details). I went to this store to get my watch exchanged; this was the only store that had the watch. We were at this store the previous night and this Nick guy seemed irritated that we were there. He left us to take a personal call because he was selling his home. I was on the phone with ATT customer service because he said he wasn't talking to them, when I asked, because he knew the situation. Then the next day I go in to exchange my watch and you could clearly see he didn't want to help us. But he ended up not having an option because other workers were busy. I told him I was there to exchange my watch, he clearly didn't want to and said "that's burning through my inventory" Who says that to a customer?? My fiance said we are not leaving until the watch is figured out. He said he would lock the door and call the police and "I am about done with you" He ended up exchanging the watch and he handed it to me and I said "ok, now we can set it up here in the store" He said "you do what you want with it, you have another 14 days to figure it out" Once again, who says that to a customer? He left and went to the back. So, I got everything out and started setting it up (in store). My other watch was registering on my phone and I didn't know what the new one was under. I had no one to ask because he left A CUSTOMER with no help. He came out and I asked him which one is my new watch (there were 2 watches showing up) He said "pick one- you have a 50/50 chance of getting it right" Once again, who says that! It's his job to help and he is the assistant manager!!!! I was in tears at this point because I had been dealing with the issue for 2 weeks and got treated like garbage by this guy. He left and went to the back again and never came back out. We were waiting on a different worker to help us. The young man, Joe, excused himself from his customer and said "I will help you guys here shortly after this customer" After his customer left, he came to us and the first thing he said was "we DO NOT treat our customers like that and he apologized numerous times" He stayed 30 minutes past closing time to troubleshoot with us. Joe and Brian are incredible! Brian originally helped us with getting all my new Apple stuff ordered and he was great. Joe showed compassion for his work. I called the store TWICE to talk to the manager, Jammie, and I never got a call back. What is wrong with their management? Their regular workers seem to have better customer service than the managers. Overall, I am highly disappointed with the service I received. It was the worst I have ever had from any business. I hope he isn't there if/when I have to come back. Nick made me feel like an inconvenience and that I was unwelcome in his presence. THe fact the manager didn't even call me back is even worse.
  • 5 out of 5full starfull starfull starfull starfull star
  • 5 out of 5full starfull starfull starfull starfull star
    We went in to transfer an existing number onto an existing account. There is quite a process for such thing and needs necessary actions to complete. The employees were all very informative, helpful, and treated us as valued customers.
  • 1 out of 5full starempty starempty starempty starempty star
    So upon our arrival we were greeted, name taken and checked in. That was the last time someone even spoke to me from the store. I sat patiently while they took their time helping the only two customers in the store. They helped them set EVERYTHING and I mean EVERYTHING up, log ins, passwords, accounts. Everything that could have been done another time, with a customer waiting. After an hour of waiting someone finally came to help me. At that point my stuff was done within 20 minutes. No one offered to set anything up for me. I guess because I'm not an attractive, or old female.

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