AT&T Store Papillion Shadow Lake Town Center

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
7640 Towne Center Pkwy
Suite 119
Papillion, NE 68046
US
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3.9 out of 5.0full starfull starfull starfull starempty star
(20 Reviews)
Map of 7640 Towne Center Pkwy in Papillion

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Apple iPhone 12
Buy the new iPhone 12 Pro from AT&T in Papillion. Learn how new and existing customers get the new iPhone 12 for $0 with trade-in.
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Early Holiday Deals!
Visit AT&T’s Holiday Gift Guide for early deals on gifts for you and everyone on your list – all from the comfort and safety of your own home!
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!

Special offers and new phones for Papillion

  • iPhone 12 Pro

    SMARTPHONE

    Learn how new and existing customers get iPhone 12 Pro for up to $800 off with eligible trade-in.
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • Samsung Galaxy S20 FE 5G

    SMARTPHONE

    Learn how new and existing customers get the new Samsung Galaxy S20 FE 5G for FREE with qualifying trade-in.
    5G req's compatible plan. 5G may not be in your area. See att.com/5Gforyou for 5G coverage details.
  • iPhone 12

    SMARTPHONE DEALS

    AT&T has great deals on the latest phones like the iPhone SE, iPhone 11 & iPhone 12. Get your new iPhone with AT&T the fastest network for iPhone.
  • AT&T PREPAID
    Prepaid phone plans in Papillion

    Prepaid Phone Plans

    Learn how to save $15/mo. on a new unlimited line with AutoPay signup. Time for a prepaid phone plan in Papillion?
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Other fees, charges, and restrictions apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Papillion Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Shadow Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Get the new iPhone 12 Order Now! - Fri, October 23
manager photo
Meet our manager
Sean leads the team of friendly experts at the Shadow Lake AT&T store and has been with AT&T for 2+ years and is proud to serve the Papillion community providing the best in wireless and entertainment solutions. Sean is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Sean leads the team of friendly experts at the Shadow Lake AT&T store and has been with AT&T for 2+ years and is proud to serve the Papillion community providing the best in wireless and entertainment solutions. Sean is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Stay away from this store!!! They will completely take advantage of you!!! I was a happy loyal customer of AT&T until I went in this store to upgrade my phones now I have a 3000.00 bill and no one will help me resolve this issue. I have tried get it fixed thru the store and with customer service and cannot get any help. Apparently AT&T does not care about their customers... My advice is to stay away!!!
    Response from AT&T
    Hello Kim,

    This is not the experience we wanted you to have. Thank you for bringing this to our attention. Please feel free to reach out to me at 602.317.5493.

    Kenney
  • 5 out of 5full starfull starfull starfull starfull star
    The Shadow Lake location had great customer service! We received help and guidance in what was best to do after a phone was dropped in a pool. Jackie Mejia was AWESOME!! She helped handle the situation and talked us through all our options. She was very knowledgeable and patience with us as we made the decision on a new phone. Thank you Jackie!!
    Response from AT&T
    Hello Kari,

    We know that first impressions are very important. We sincerely appreciate you and all our customers and look forward to connecting with you soon. Happy Jackie was able to deliver and effortless experience.

    Kenney
  • 1 out of 5full starempty starempty starempty starempty star
    Worst experience I have had with AT&T by Nick, THE ASSISTANT MANAGER! There was/is an ongoing issue with my Apple watch (too much time to go into details). I went to this store to get my watch exchanged; this was the only store that had the watch. We were at this store the previous night and this Nick guy seemed irritated that we were there. He left us to take a personal call because he was selling his home. I was on the phone with ATT customer service because he said he wasn't talking to them, when I asked, because he knew the situation. Then the next day I go in to exchange my watch and you could clearly see he didn't want to help us. But he ended up not having an option because other workers were busy. I told him I was there to exchange my watch, he clearly didn't want to and said "that's burning through my inventory" Who says that to a customer?? My fiance said we are not leaving until the watch is figured out. He said he would lock the door and call the police and "I am about done with you" He ended up exchanging the watch and he handed it to me and I said "ok, now we can set it up here in the store" He said "you do what you want with it, you have another 14 days to figure it out" Once again, who says that to a customer? He left and went to the back. So, I got everything out and started setting it up (in store). My other watch was registering on my phone and I didn't know what the new one was under. I had no one to ask because he left A CUSTOMER with no help. He came out and I asked him which one is my new watch (there were 2 watches showing up) He said "pick one- you have a 50/50 chance of getting it right" Once again, who says that! It's his job to help and he is the assistant manager!!!! I was in tears at this point because I had been dealing with the issue for 2 weeks and got treated like garbage by this guy. He left and went to the back again and never came back out. We were waiting on a different worker to help us. The young man, Joe, excused himself from his customer and said "I will help you guys here shortly after this customer" After his customer left, he came to us and the first thing he said was "we DO NOT treat our customers like that and he apologized numerous times" He stayed 30 minutes past closing time to troubleshoot with us. Joe and Brian are incredible! Brian originally helped us with getting all my new Apple stuff ordered and he was great. Joe showed compassion for his work. I called the store TWICE to talk to the manager, Jammie, and I never got a call back. What is wrong with their management? Their regular workers seem to have better customer service than the managers. Overall, I am highly disappointed with the service I received. It was the worst I have ever had from any business. I hope he isn't there if/when I have to come back. Nick made me feel like an inconvenience and that I was unwelcome in his presence. THe fact the manager didn't even call me back is even worse.
  • 5 out of 5full starfull starfull starfull starfull star
  • 5 out of 5full starfull starfull starfull starfull star
    We went in to transfer an existing number onto an existing account. There is quite a process for such thing and needs necessary actions to complete. The employees were all very informative, helpful, and treated us as valued customers.

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