AT&T Store Burke Burke Town Plaza

Very smooth and wonderful service. Manager was at top of it and provided excellent service.

We had to set up a new iphone and it was very easy and fast, great service.

Don’t buy Asurion Insurance from this AT&T store!I purchased the insurance (paid monthly) for my cell phone purchase. The store clerks said I would get a new phone if I ever lost or damaged my phone. As it turned out, I did need to file a claim since my phone’s antenna stopped working (a common problem on that phone). After paying the monthly insurance fee for over a year plus a large (more than $200) deductible, I got my “new” phone. It came in a new apple box with new charging cord and earbuds. However, after a year the phone case began separating from the screen. Right after the warranty period expired. Finally, the phone stopped working and we were told by this AT&T store to take it to Apple for repair. The Apple store revealed that the replacement phone had been in use up to three years before it was cleaned up and mailed to us. This used replacement phone was not worth what we paid in insurance and deductibles...if I had wanted a used phone I could have purchased one for much cheaper than the total cost I paid for this insurance. Asurion is the insurance many cell phone companies sell for a monthly fee on your phone bill. It is a scam, and you are better off buying Apple Care or not buying any insurance at all. You will wind up paying more in insurance than you would for a replacement phone. I’m shocked AT&T would offer this insurance and insinuate customers will get a “new” phone if you pay for this policy and your phone is damaged; at the time of sale, they do not mention the exorbitantly high deductible. We were repeatedly told by store employees including the store owner that we would receive a new phone as a replacement. We also were not told that the replacement phone we received was used; it looked and was packaged as new! Though the policy paperwork does indicate it is possible you may receive a refurbished phone, the store employees give you a different story. It is surprising also that Apple is involved in the cover-up, since they apparently provide new Apple packaging and new accessories to go with the refurbished phones. The Apple store was able to show me both the name of the original owner of my replacement phone, and the date it was originally purchased by looking up the IMEI code on the phone. Don’t be duped. Don’t fall for the claims of the store employees who misrepresent this insurance. Don’t pay more for insurance than you would pay for the shoddy replacement you get.

The owner and rep were very helpful in getting me a new phone and then spent over an hour transferring the material form the old phone to the new phone.