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¿Tienes servicio de teléfono residencial con AT&T Fiber o servicio de teléfono digital? Usa un sistema de batería de respaldo para mantener tu teléfono en funcionamiento durante un corte de energía.
Resumen
A battery backup system keeps your phone working during a power outage. De esa manera, aún puedes llamar al 911 y mantener las alarmas del hogar o los servicios de alerta médica por períodos cortos de tiempo. It's important to remember:
- Cada equipo utilizado para proporcionar servicio de voz a tu hogar necesita su propia batería de respaldo. Es posible que necesites respaldos para:
- Wi-Fi® gateways
- Módems
- Dispositivos de terminal de red óptica (ONT)
- Muchos teléfonos inalámbricos requieren energía eléctrica para realizar llamadas. Test yours before an outage to see if it will work without power.
During a power outage, make sure you limit your use to emergency calls only. Lo que dure tu respaldo dependerá de tu equipo y cuánto hables por teléfono. Other AT&T services (such as U-verse® TV or AT&T Internet) will quickly drain your stored power.
Apartamentos y condominios
If you live in an apartment, condo, townhouse, or duplex, there may be different requirements for your battery backup. Here's how to find what you need:
Review this building and community list
If your complex:
- Is on the list, you can’t get 24-hour backup. Learn more about your building
- Isn’t on the list, check your equipment.
- Wi-Fi gateway only: Review the Wi-Fi gateway tab to get back up details
- Wi-Fi gateway and ONT: review the Wi-Fi gateway tab to get backup details and call us to get the ONT info
- Wi-Fi gateway and modem: Review the Equipment type for your modem to get back up details
Detalles del equipo para respaldo de 24 horas
The right battery backup depends on the type of phone service you have. Review the options for your Wi-Fi gateway and ONT (if needed).
We show how you can purchase a 24-hour battery backup, but you have a choice. You can also buy a backup option that lasts for less time. A single PSI Battery Kit can power your Wi-Fi gateway for up to four hours or more.
Remember, if you have an external ONT, it requires a separate backup power source. Not sure what equipment you have? Call us at 800.288.2020 for help.
Important: If you have medical or safety power needs, we suggest you choose a battery that offers up to 24 hours of backup time.
Portales Wi-Fi
Detalles
If you have AT&T Phone provided over copper or fiber, you'll need backup power for your Wi-Fi® gateway. You may have a BGW320, BGW210, Pace 5268, NVG599, NVG589, or others (model located on the gateway).
BGW320: internal ONT
BGW320s with an internal ONT connect with a fiber bridge inserted into the SFP port at the bottom of your gateway.
4-hour gateway backup (low-cost solution): PSI Low-cost Battery backup kit
24-hour gateway backup: PSI 24-Hour Li-75 Battery Kit
Costo del respaldo de 24 horas: alrededor de $450
Setup guide: PSI Battery Backup Guide (PDF, 85KB)
BGW320: external ONT
BGW320s with an external ONT connect with an Ethernet cable in the top, red ONT port. These gateways will require a battery backup for both your gateway and your ONT.
4-hour gateway backup (low-cost solution): PSI Low-cost Battery backup kit
24-hour gateway backup: PSI 24-Hour LI-75 Battery Kit
Costo del respaldo de 24 horas: alrededor de $450
Setup guide: PSI Battery Backup Guide (PDF, 85KB)
ONT backup: Contact us at 800.288.2020 to determine the correct backup solution for your External ONT.
Older gateways
The BGW210, Pace 5268, NVG599, NVG589 and other models require backup for the gateway (and an external ONT if you have Fiber service).
4-hour gateway backup (low-cost solution): PSI Low-Cost Battery backup kit
24-hour gateway backup: PSI 24-Hour Li-75 Battery Kit
Costo del respaldo de 24 horas: alrededor de $450
Setup guide: PSI Battery Backup Guide (PDF, 85KB)
ONT backup: Contact us at 800.288.2020 to determine the correct backup solution for your external ONT, if you have Fiber.
ONT
If you have AT&T Fiber, AT&T Internet, or AT&T Phone, you may have an Optical Network Terminal (ONT). They are often located on the side of your house, in your garage, or on an inside wall.
To make sure you have the correct battery backup for your ONT, contact us at 800.288.2020. We’ll help identify what equipment you have and let you know what backup you need. Some backups you can install yourself. Others require a tech to install (charges apply).
Important: Installing the wrong battery backup for an ONT could damage it.
Nokia 010 and Nokia 020 – indoor ONT
Backup: D-cell battery backup kit (requires 12 D-cell batteries, not included).
Setup guide: D-Cell battery Backup Guide (PDF, 100KB)
Nokia 210/240 ONT – outdoor ONT
Backup kit: Select the battery kit identified for your ONT type. You only need one.
- Kit de batería de respaldo con celda D (requiere 12 baterías con celda D, que no están incluidas). Once you get the kit, call the toll-free number we gave you to schedule a tech install (charges apply). D-cell battery backup kit for $79.99
- kit de extensión de energía GT12080-HG de la batería GS. Asegúrate de consultar las instrucciones de instalación dentro del kit.
Información útil: ¿Tienes varias líneas de teléfono? Es posible que tengas más de un tipo de servicio telefónico que necesite una batería de respaldo. Call us to get more info.
Nokia 250 – outdoor ONT
Backup: D-cell battery backup kit (requires 12 D-cell batteries, not included). Once you get the kit, call the toll-free number we gave you to schedule a tech install (charges apply)