AT&T Store West Dundee West Dundee

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Curbside pickup
In-store pickup
Map of 729 W Main St in West Dundee
Get directions to AT&T Store at 729 W Main St West Dundee, IL
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

729 W Main St
West Dundee, IL 60118
US
We are located on the southeast corner of Route 31 and Route 72, across the street from Jiffy Lube.

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About the West Dundee Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the West Dundee AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

AT&T está aquí para que te mantengas conectado con tus seres queridos, tu comunidad, ¡y tu entretenimiento! Hay algo para todos (hay algo para A TI Y A TI):

· Planes ilimitados desde $35 al mes
· Opciones para hacer llamadas internacionales
· Internet para mantenerte conectado en tu hogar
· Opciones de TV con programación en español, los programas más nuevos, ¡y más!

Programa tu cita, compra en línea o visita el sitio de AT&T en español aquí.

At the West Dundee AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
You will find a small parking lot in front of the store. Additional parking is on 7th St. & Oregon Ave.
manager photo
Meet our manager
Navil leads the team of friendly experts at the West Dundee AT&T store and has been with AT&T for 11+ years and is proud to serve the West Dundee community providing the best in wireless and entertainment solutions. Navil is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Would never recommend this store or any to anyone!! Went in a few weeks ago and was helped by some guy named Brian. He did not seem to care about my issue and practically brushed me off!! Horrible customer service and can’t believe this company allows someone with such a bad attitude work here!!
    Response from AT&T
    Hello Jane. We work hard to staff our stores with knowledgeable and friendly associates. We will work with our employees to ensure you are provided with the great experience you deserve.
  • full starempty starempty starempty starempty star1
    If I could give this AT&T store no stars I would. On Friday I went to this AT&T store and was helped by CECILIA H. I explained that I wanted to exchange the iPhone 12 phone that I just received in the mail for an iPhone 12 pro as an AT&T associate over the phone told me that it would be easier for me to do the exchange at an AT&T store. She said okay and began the process, even though she was having a lot of issues on her tablet (which now looking back I think it was done purposely so that I could leave) she did the exchange. She took my phone and went into the back where I’m assuming spoke to someone and brought my phone back saying that she couldn’t send the iPhone herself and that I would need to return it. A bit shocked I took my phone and said okay, I then asked her that I needed to upgrade one of my lines. She stated that they had no iPhones and that I would need to upgrade my other line online. Again, shocked I grabbed my phone and left the store. Things didn’t sit well with me so I called the AT&T number and was told that the store I went to should have been able to return my iPhone 12 and also upgrade my other line. I was already upset and because of that I asked the representative to make sure that CECILIA didn’t add any charges to my account. This was the icing on the cake, the representative told me that I was enrolled in the EARLY UPGRADE WITH AT&T NEXT UP for an additional charge which I did NOT agree to!!!! I am beyond upset at how this store does service. I do not recommend nor will I ever do business with this store. Makes me think that the reason why she didn’t provide great service was because she wasn’t going to make any commission off of me which is sad!!!!
    Response from AT&T
    Andrea, this is not the experience we wanted you to have. Our goal is to make sure every customer receives a great experience. I’m glad I was able to follow up with you and make things a little better. We hope to see you come back to our location.
  • full starempty starempty starempty starempty star1
    So the phone number on your website goes to a Call Center instead of someone at your ocation. I live 10 minutes away but was on the phone holding for 28 minutes. Make it worse, they gave me a number to Decatur IL instead of Dundee IL. I just wanted info about High Speed Internet so I could work from home. Terrible Customer Service.
  • full starfull starfull starfull starfull star5
    Great customer service. All of my questions were answered & the process was really quick. I’d definitely come back.
    Response from AT&T
    Hello Yeli T. We appreciate the response and are so happy you had a wonderful experience! We look forward to seeing you again soon!
  • full starempty starempty starempty starempty star1
    11/25/2019 I went to this store to upgrade my 2 cell phones to the IPHONE 11. The girl I spoke with (yesh??) ttold me hey only have 1 phone in green. So I told her that's OK just order the ones I want and I can come back in a few days she said " I can't do that " I said "What" She saed she can not order phones. I asked her to call the other store in S. Elgin and see of they have them, she said " I can't do that" and I said " OH YES YOU CAN ". She finally did call them and they didn't have any IPHONE 11's either. Question I have is an AT&T Cell Phone Store doesn't have phones and can't order them for a customer **WHY ARE THEY OPEN OR EVEN THERE ??**Another employee came up to me and told me to go tto the APPLE store and get them. I said " I am not driving to Schaumburg and wait 4 hours for phones" So I left the store and went home and ordered them on line. VERY POOR CUSTOMER SERVICE BY THESE 2 EMPLOYEES..

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ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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