AT&T Store West Dundee West Dundee

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
729 W Main St
West Dundee, IL 60118
US
We are located on the southeast corner of Route 31 and Route 72, across the street from Jiffy Lube.
(847) 836-4947(847) 836-4947
Your device, your way, on your schedule
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4.1 out of 5.0full starfull starfull starfull starempty star
(27 Reviews)
Tell us where you work! Visit us to see if you qualify for GREAT SAVINGS on our BEST UNLIMITED PLAN on AMERICA’S BEST NETWORK!
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Shop and delivery your way

  • Shopping cart

    Buy online pick up in store

    • Place your order online and pick it up at an AT&T Retail location close to you in as little as 2 hours.
    • Provides the flexibility to shop anywhere/anytime and pick up at your convenience.
    • Allows the opportunity to touch and feel the device without waiting for shipment to arrive
    • Get product advice and support from an AT&T expert while you’re in-store.
  • Shopping bags

    Start online finish in store

    • Kickstart your store experience in advance to save time
    • Browse and add desired products and service to your shopping cart online
    • Pickup your shopping cart in store and modify as needed
    • Reduce time spent in store by continuing your shopping journey started online
  • Ready to go

    In-person delivery and activation

    • You pick the time and place for the AT&T Ready to GoSM expert to deliver your new device
    • Your new device will be delivered for free the very same day and set up just the way you want it
    • Your expert will sync your apps, music, contacts, and photos onto your new device and make sure everything is running smoothly.
    • If you don’t find the exact accessories you’re looking for online, we’ll also come stocked with all the essentials like cases, chargers, screen protectors, and more for you to try out.

About the West Dundee Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected & entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We’re conveniently located in the heart of West Dundee and love assisting you, our neighbors with all your wireless and entertainment needs. Drop by and see us today! Oh, and did I mention, we have internet packages and an unbeatable selection of wireless accessories you’ll want to check out too!
Where to Park
You will find a small parking lot in front of the store. Additional parking is on 7th St. & Oregon Ave.
Special Information
Hablamos Español
manager photo
Meet our manager
During Navil’s career with AT&T, she has held the positions of Retail Sales Consultant, Assistant Store Manager, and Store Manager. During Navil's free time, she enjoys spending time with her family, food festivals, and attending car shows. Navil is passionate about helping her team match our customers with the perfect wireless and entertainment solution.
manager photo
Meet our manager
During Navil’s career with AT&T, she has held the positions of Retail Sales Consultant, Assistant Store Manager, and Store Manager. During Navil's free time, she enjoys spending time with her family, food festivals, and attending car shows. Navil is passionate about helping her team match our customers with the perfect wireless and entertainment solution.

Cellphones, plans & accessories

  • AT&T PREPAID

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  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Great customer service. All of my questions were answered & the process was really quick. I’d definitely come back.
  • 1 out of 5full starempty starempty starempty starempty star
    11/25/2019 I went to this store to upgrade my 2 cell phones to the IPHONE 11. The girl I spoke with (yesh??) ttold me hey only have 1 phone in green. So I told her that's OK just order the ones I want and I can come back in a few days she said " I can't do that " I said "What" She saed she can not order phones. I asked her to call the other store in S. Elgin and see of they have them, she said " I can't do that" and I said " OH YES YOU CAN ". She finally did call them and they didn't have any IPHONE 11's either. Question I have is an AT&T Cell Phone Store doesn't have phones and can't order them for a customer **WHY ARE THEY OPEN OR EVEN THERE ??**Another employee came up to me and told me to go tto the APPLE store and get them. I said " I am not driving to Schaumburg and wait 4 hours for phones" So I left the store and went home and ordered them on line. VERY POOR CUSTOMER SERVICE BY THESE 2 EMPLOYEES..
  • 1 out of 5full starempty starempty starempty starempty star
    Got to the store 20 mins before close and people still inside but door was locked. Employees ignored me at the door, couldn’t even drive to the one in Algonquin because I wouldn’t have enough time. If you say you are going to be open til 9pm on Black Friday, don’t close early and screw over your customers! Guess I won’t be getting the two Smartwatches and Hotspot service for my car at this location!
    Response from AT&T
    Hello Ty, E. We appreciate every one of our customers and are sorry you were not able to be helped. Our holiday hours were until 8pm on Black Friday. We make sure to help every customer until their needs are met which is why we still had customers in the building past our open time. We're sorry we fell short of your expectations.
  • 5 out of 5full starfull starfull starfull starfull star
    Love this store! Any issues I have had with my phone( which have been a lot due to myself) I have received great service. Each person always has gone above and beyond. I have since moved out of state but I plan my upgrades around my trips back home so this store can help me. Nothing against the stores here I’ve been in 2 different ones. The first one was awful didn’t know what they were doing the second I can work with. But as a go to when I go home it’s this one. I even call and ask them for help before I go to a store here.
    Response from AT&T
    Hi Theresa S.. Serving our customers with the best service possible is something we strive for every day. We love that you will be stopping by to see us when you are ready to upgrade! We look forward to providing excellent service to you in the future!
  • 5 out of 5full starfull starfull starfull starfull star
    I went in to activate my mom's new phone, and got to work with Miguel, he helped us right away and made us feel welcome. He was extremely patient and answered all our questions. This is the kind of customer service that makes you go back to a location. Thanks again for all your help Miguel!

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