AT&T Store Hammond South Morrison Boulevard

All I wanted was help. This location was the second AT&T store I went into looking for help switching my prepaid number to my post paid account that I was already paying 2 lines on. This location, as well as the other, told me that they do not work with prepaid anymore and I should contact customer service to resolve my issue. So for the second time that week I spent two hours on the phone with customer service. As I was on the phone with the representative I went back into the store, because she told me the store should be able to help me and she would like to speak with them to help resolve my issue. The lady that initially told me they no longer deal with prepaid told me to hang up and she will handle my issues. I thought she was being nice but apparently she didn’t want to be bothered with me because she did not mention that she would be adding a third line and proceeded anyways. When I understood that was the case I explained that I already had two lines, and did not need a third one. That’s when she said customer service can help me with canceling a line because It showed that I had no installments on either line. I said okay and left knowing I had installments on both lines. I called customer service again that day where I received the help that I wished I could have received in the store. At&T has always been my favorite cell phone provider, and 1625 S Morrison Blvd has always been my favorite location, but I am so disappointed I don’t think I will return.

Been a customer for over 20 years and this was the Worst customer service I’ve ever seen. Luckily I was on phone with with main office and they overheard everything. The manager was the worst… lied, completely unknowledgeable, hostile and downright unprofessional!
Gave them 1 star only because I had to!!!!

Friendly and helpful!!!! I had a terrible experience with ordering ATT phones over the phone. Order and phones were incorrect. The ATT representative in the Morrison Blvd. store in Hammond, LA, spent a tremendous amount of time with me until he straightened it all out. His name is Solomons Harry, and he’s worth his weight in gold. ATT needs to give Solomon a raise!

My boyfriend literally just went to the store to pay on his account. The man at the store told him they couldn’t process it, and sent us to another store. When we get to the other store they tell us that the other store could’ve processed our bill payment, he didn’t because he didn’t feel like it. Completely unprofessional and lack of empathy for loyal customers.

He is very professional and courtous. Thank you,