AT&T Store Raleigh Triangle Town Center

Joy at Triangle Towne Center ATT helped me get my phone working after I had spent a solid hour with tech services, changed the sim card and visited other ATT stores as I attempted to correct the problem. Thanks to Joy I got it fixed

Faith was so easy to work with and so helpful!

I have been attempting to resolve issues with Triangle Mall AT&T since April 2021. Please note, the employees will be polite and tell you what you want to hear but, will fail to follow through on their promises. I traded in three phones and opened a total of three “NEW” accounts. Two AT&T and one AT&T “FirstNet” accounts. The advertised promotion of $350 to $700 credit with each new account when an unlimited data plan was included. The first issues were worked out by the pervious manager but should not have occurred. Higher data plans along with hot spot data and early upgrade fees and phone protection plans were added without my consent.
To date, two phones have never been credited to my account. I was first told to wait 3-months and the savings would appear. Then I was told former employees made mistakes and Kevin, Area Manager, promised he would fix the problem. While on vacation he called and left a message in August stating he has found the problem and my account should be credited. On 12/1/2021 he texted me and said we would sync up at 4pm. He clarified in person or by phone. He stated over the phone. After repeated calls the meeting was cancelled. I completed a forensic accounting of all bills, credits, charges from date of purchase to date. It is very clear I did not get the credits. I spent hours on the phone with AT&T and FirstNet. The resolution from customer service is Triangle AT&T Store is responsible for correcting the problem. "They" entered the wrong promo code on date of purchase. Kevin does not answer or return phone calls and has failed to correct the problem his store created. Still waiting on a resolution..... 01/20/2022

over charge me for family plan and send me a bill for $421 on a plan I Did not agree on and ask for credit they would not give.
They do not care about Loyal customer and even the manger could not talk to me.

Terrible customer service, never answer the phone, the workers are messing up peoples trade ins