AT&T Store Raleigh Triangle Town Center

THE WORSE. I have purchased a Samsung galaxy watch 3 that never worked properly, after spending over 6 hours with customer service and going to a local att that indeed advised that the watch itself was faulty....I called customer service again to address the issue. Customer service finally was able to get us to the point where all we had to do was go into a local att store where the device was indeed in stock and switch out the device. I spoke with a member of management to ensure proper execution was in place. The next day we visit this darn location and had to deal with the manager Josh. JOSH HAD US WAIT OVER 2 HOURS. Josh even saw in the notes where direction was given to perform the swap. Josh stated that the system wasn’t allowing him to perform the operation. Josh we don’t care. If you saw the direction given from upper management follow them. You have the faulty device in your possession now so deal with the system errors later without wasting more of my time. As a customer who has already been paying for a faulty device you should know to honor the customer and upper management request first and learn the insides and outs of your job after we left as promised. If you saw that the restocking fee was even waived then common sense should tell you that there was a ongoing issue that the customer has already faced prior to entering your store, furthermore seek to understand by listening to the customer, nothing makes me madder than a person who asks a question and while you are answering they interrupt....as a manager a core skill is listening.....101! I will never visit this location again, I love ATT but I will highly suggest this store manager is retrained on store manager procedures and revisit his certifications on listening, customer service, and time task management skills.

The worst customer service ever. Was lied to about AT&T Promotion. Turned our devices in for credit only to find out that the store manager didn't do the process to get our credits. Now there is no record of the transaction. We trusted the manager only to be duped. Please read the fine print and make sure to get all documentation because his word is nothing. This was done at the AT&T Store in triangle town center mall.

I was lied too also about the $2000.00 credit from an AT&T Promotion. I waited 5 months for the credit only to find out it did not exist. Now I having to work with the REAL AT&T and not the authorized dealer located in the Triangle Town Center mall, to solve this problem. This has been a very frustrating 5 months to get this resolved. I would never visit this store again. This was not done by a regular sales rep. This was done by a manager. Needs more training and more honesty.

Lied to me. Promised AT&T promotion of $2000 over 30 months ($700 each line for switching from Verizon and $300 each for trade in on 2 phones. Waited for credit to start after 4 months. Just talked to AT&T, says they did not have a promotion at that time and will only give me $35 per phone. They will tell you anything to sign on the dotted line. What a scam they are. Now I’m out another almost $2000. Sent from my iPhone

The best customer service in the area for AT&T - Capital Blvd corporate store sucks - they blew us off - we went here and Logan was wonderful and his Mgr Guy took care of our needs and was very helpful. I would recommend anyone looking for AT&T products; billing concerns to go to this store and forget the other ones in the area. We went to all of them and they treated us awful but not the Triangle Store - they were great!!!!!!!!