5G Gateway Wi-Fi Not Found

In this tutorial, you will learn how to:

• Check network status
• Check blocked devices

• Check Broadcast SSID status

• Change Wi-Fi band

Check network status

If your 5G Gateway’s Wi-Fi network is not found, ensure that the Wi-Fi LED connection status is displaying a green LED light. A red LED light indicates an error with the Wi-Fi. When the device is not receiving a cellular signal, the 4G and 5G LED lights will not display.

Check blocked devices

1. From your device’s web browser, go to http://attwifi.manager or https://192.168.1.1. Enter your password, then click Login.

Note: Ensure that your device is connected to your 5G Gateway's Wi-Fi network. For more information, please see the Connect Devices to Wi-Fi or Connect PC or Mac to Wi-Fi tutorials. If this is your first time logging into the Web admin page, the default password will be ‘admin’. You may be prompted to change the admin password.

2. Click the Security drop-down menu, then click Blocked Devices.

3. Blocked devices will be displayed under the Blocked Devices List.

4. To unblock a device, click the Delete icon next to the desired device.

Check Broadcast SSID status

1. From the Web Admin’s dashboard, click the Network drop-down menu, then click Wi-Fi.

2. From the Basic tab, scroll down to Broadcast SSID. Make sure the Broadcast SSID switch is in the ON position.

Change Wi-Fi band

1. If you experience slow Wi-Fi speed due to numerous WiFi routers in area, selecting an alternate channel may increase speed. From the Web Admin’s dashboard, click the Network drop-down menu, then click Wi-Fi.

2. Click the Radio tab, then click the Frequency drop-down menu.

3. Click desired frequency band.

4. Click the Control Channel drop-down menu.

5. Click the desired control channel. When finished, click Save to save Wi-Fi settings.