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Access Voicemail

Check and share your voicemail messages.


Prenote info

To access voicemail, you must have already Set Up Voicemail. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password.

In this tutorial, you will learn how to:


• Access voicemail
• Listen to a voicemail
• Share or save a voicemail 

• Access and use Live Voicemail


Access voicemail

1. From the home screen select the phone app Phone app.

2. Select the Voicemail tab.

Note: Alternatively, from the phone app, select the Keypad tab > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages.

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Listen to a voicemail

1. Select the desired message.

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2. Select the corresponding icon:

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 PLAY/PAUSE: Select the Play icon to play the message. Select the Pause icon to pause the message.
 SPEAKER: Select the Speaker icon to enable or disable speaker mode.
 CALL BACK: Select the Call back icon to call back the phone number.
 DELETE: Select the Delete icon to delete the voicemail.

Note: A transcription of the voicemail message will appear at the bottom of the voicemail options.



Share or save a voicemail

1. From the desired voicemail, select the share icon Share icon.

Note: Learn more about sharing with an AirDrop contact.

2. Select the desired share or save method and follow the prompts.

Note: Go to Troubleshoot Voicemail for solutions to common voicemail problems.

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Access and use Live Voicemail

When a call goes to voicemail, Live Voicemail will automatically display a live transcript of the message. Live Voicemail will also work when you send a call directly to Voicemail. When receiving an incoming call, select the Decline icon to send the call to voicemail. To view the Live Voicemail, select the Voicemail icon at the top of the screen. The live transcript will appear on the incoming call screen. To accept the call, select the Accept icon.

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