Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. To perform a soft reset, press and hold the Power key.
    device 2628/1001269614.jpg
  2. Tap Restart.
    device 2628/1001269627.jpg
  3. Tap OK.
    device 2628/1001269632.jpg
  4. To perform a factory data reset, from the home screen, tap the Menu icon.
    device 2628/1001269644.jpg
  5. Tap Settings.
    device 2628/1001269656.jpg
  6. Tap Accounts.
    device 2628/1001269660.jpg
  7. Tap Backup and reset.
    device 2628/1001269663.jpg
  8. Tap Factory data reset.
    device 2628/1001269665.jpg
  9. Tap Reset device.
    device 2628/1001269672.jpg
  10. Tap Delete all.
    device 2628/1001269676.jpg
  11. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2628/1001385250.jpg
  12. When powered off, press and hold the Volume up and the Home key.
    device 2628/1001385251.jpg
  13. While still holding Volume up + Home, press the Power key until the device starts up.
    device 2628/1001385252.jpg
  14. Release Volume up + Home key when the Android system recovery screen appears.
    device 2628/1001385253.jpg
  15. Press the Volume down key unitl wipe data/factory reset is highlighted, and then press the Power key.
    device 2628/1001385254.jpg
  16. Press the Volume down key until Yes - delete all user data is highlighted, and then press the Power key.
    device 2628/1001385255.jpg
  17. Press the Power key to reboot the device.
    device 2628/1001385256.jpg

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