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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: Select the Phone app from the home screen.

  2. Review the AT&T Video Call prompt, then select OK.
  3. To make a video call to a person in your contacts, select the Contacts tab > desired contact Video call icon.
    Note: The video call icon displays in green if the person has the capability to receive a Video Call and gray if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green/blue until they set up HD Voice. You can add up to 5 people to the video call. The person talking is shown on screen at the time. Group video calling may not work for those using a different mobile operator. 
  4. SWITCH CAMERA: To switch between front and rear cameras select Switch camera. To switch from a video call to a voice call, select the screen and select the Switch call type icon then select Voice only.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a video call.
  5. SWITCH CALL TYPE: Select the Call type icon, then select the desired call type.
  6. RECEIVE A CALL: To accept an incoming video call, select and drag the Video call icon to the right. To accept an incoming video call as a voice call, select and drag the Voice Only icon in any direction. To reject an incoming video call, select and drag the Decline icon in any direction. 
  7. AT&T Video Call: Not available in all areas. Usage/Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes & video portion counts as data usage under your existing wireless rate plan. Requirements: All parties to a Video Call must be AT&T postpaid wireless customers with Video Call-capable devices, be located within AT&T HD Voice coverage & have Video Call set up on their accounts. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other Video Call-capable customers. 
    Note: Wi-Fi: Once started, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice/data charges do not apply to Video Call over Wi-Fi. Incompatible services/Features: Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. For more information, see the AT&T Video Call FAQs.

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