Which device do you want help with?


This article describes the anti-theft feature of the phone.

  1. Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
    Note: Android Factory Reset Protection is now available on devices with software version 5.1. To view your software version, see the View device software version tutorial.
    device 2984/1545910.jpg
  2. Ensure that a PIN, Password, or Pattern screen lock is enabled on the device.
    Note: From the home screen, tap the Apps icon > Settings > Security > Screen Lock > Select the desired PIN, Pattern, or Password lock option and follow the prompts to complete the setup.
    device 2984/1545911.jpg
  3. Ensure that a Google account has been added.
    Note: From the home screen, tap the Apps icon > Settings > Accounts & sync > Add account icon > Google.
    device 2984/1545912.jpg
  4. To remotely ring, lock, or erase a lost device using the Android Device Manager website, go to Skip to Step 7.
    device 2984/1545913.jpg
  5. To remotely ring, lock, or erase a lost device using another mobile device, that device must have the Android Device Manager app installed.
    Note: Tap Play Store > Search for Android Device Manager > Follow the prompts to install the app.
    device 2984/1545914.jpg
  6. Tap Apps, and then tap Android Device Manager app.
    Note: New users will need to tap Accept to continue.
    device 2984/1545915.jpg
  7. Sign in to the Google account.
    device 2984/1545916.jpg
  8. Tap the arrow next to the device name to select the lost device. Android Device Manager will show the location of that device.
    device 2984/1545917.jpg
  9. Select from the following options. You may need to enable Lock & Erase first.
    device 2984/1545918.jpg
  10. Ring: The device rings at full volume for 5 minutes, even if it is set to silent or vibrate.
    device 2984/1545919.jpg
  11. Lock: Locks the device with a new password.
    device 2984/1545920.jpg
  12. Erase: Permanently deletes all of the data on the device.
    device 2984/1545921.jpg
  13. For more information on device protection from Google, please go to Google's support site.
    device 2984/1545922.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!