- To change your voicemail password, you must know your current voicemail password.
Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password. - From the home screen, tap the Apps icon.
- Swipe to, then tap Visual Voicemail.
- Tap the Menu icon.
- Tap Settings.
- Tap Change voicemail password.
- Enter the existing password, then tap Continue.
- Enter the new desired password, then tap Continue.
- Re-enter the new password, then tap Finish.