App troubleshooting

App troubleshooting

Improve your app and device performance.


INSTRUCTIONS & INFO
  1. To stop a running app that is not working properly, tap the Start key.
    device 5046/9007014_01.jpg
  2. Swipe in from the right edge of the device to bring up the Quick Settings menu, then toggle off Tablet mode.
    device 5046/9007014_02.jpg
  3. From the task bar, touch and hold the Desired app icon until a menu appears.
    device 5046/9007014_03.jpg
  4. Tap Close window to close the app.
    device 5046/9007014_04.jpg
  5. The App is now closed. Swipe in from the right edge of the screen to bring up Quick Settings menu, then toggle Tablet mode on to return to the Start screen.
    device 5046/9007014_05.jpg
  6. To check for app updates or turn on auto update, from the Start screen, swipe to and tap the Windows Store tile.
    device 5046/9007014_06.jpg
  7. From the Windows Store Home Screen, tap the User icon.
    device 5046/9007014_07.jpg
  8. Tap Downloads and updates.
    device 5046/9007014_08.jpg
  9. Tap Check for updates.
    device 5046/9007014_09.jpg
  10. To remove an app, from the Start screen, tap the Apps list icon.
    device 5046/9007014_10.jpg
  11. Touch and hold Desired app.
    device 5046/9007014_11.jpg
  12. Tap the Uninstall icon.
    device 5046/9007014_12.jpg
  13. Tap Uninstall.
    device 5046/9007014_13.jpg
  14. The app is no longer installed. To reinstall the app, go to the Start screen and tap the Windows Store tile.
    device 5046/9007014_14.jpg
  15. Tap the Search field to enter the desired app, then tap the Search icon.
    device 5046/9007014_15.jpg
  16. Tap the desired app.
    device 5046/9007014_16.jpg
  17. Tap Install.
    device 5046/9007014_17.jpg

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