App Troubleshooting
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App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon > scroll to and select Apps > select the desired app > Storage > CLEAR CACHE.
    device 5177/9007014_01.jpg
  2. FORCE STOP AN APP: From the App info screen, select FORCE STOP. Select OK to confirm.
    device 5177/9007014_02.jpg
  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > UPDATE.
    Note: Select UPDATE ALL to download all available app updates.
    device 5177/9007014_03.jpg
  4. REMOVE AN APP: Select UNINSTALL. Select OK to confirm.
    device 5177/9007014_04.jpg
  5. REINSTALL AN APP: Select INSTALL from the desired app page to reinstall.
    device 5177/9007014_05.jpg

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