Wireless Support/Device Support/
Calling & contacts/
Make & Receive an AT&T Video Call
Which device do you want help with?

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

  1. MAKE A VIDEO CALL: From the home screen, select the Dialer app. 
    Note: All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time Video Call is only available between AT&T customers within AT&T HD Voice coverage areas. Each call uses both voice & data. The HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges. No voice or data charges apply once a Video Call hands over to Wi-Fi.
    device 5177/9006641_01.jpg
  2. Enter the desired number, then select the Video Call icon. 
    Note: The Video Call icon is dimmed if the person does not have the capability to receive a Video Call.
    device 5177/9006641_02.jpg
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: From the Dialer app, select the Contacts tab then select the desired contact. Select the Video call icon.
    device 5177/9006641_03.jpg
  4. SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon.
    device 5177/9006641_04.jpg
  5. SWITCH CALL TYPE: Select the Switch to voice icon to switch to a voice call. Select My camera to hide your video.
    device 5177/9006641_05.jpg
  6. SWITCH TO A VIDEO CALL: Select the Video Call icon, then select Video call or Show me.
    Note: The person you are on the call with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
    device 5177/9006641_06.jpg
  7. ADD A VIDEO CALL: Select Add call. Select the desired contact, then select the Video call icon.
    Note: You can add up to 5 people to the video call. The person talking is shown on screen at that time.
    device 5177/9006641_07.jpg
  8. RESPOND TO AN INCOMING VIDEO CALL: To accept a video call, select the Video call icon. To accept a video call as a voice call, select Voice answer. To reject a video call, select the Decline icon. To reject a video call and send a message, select Message.
    device 5177/9006641_08.jpg
  9. TURN ON/OFF VIDEO CALLING: From the Dialer app, select the Menu icon then select Settings. Select the Video call switch.
    Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
    device 5177/9006641_09.jpg
  10. AT&T Video CallNot available in all areas. Usage/Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes & video portion counts as data usage under your existing wireless rate plan. Requirements: All parties to a Video Call must be AT&T postpaid wireless customers with Video Call-capable devices, be located within AT&T HD Voice coverage & have Video Call set up on their accounts. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other Video Call-capable customers.
    Note: Wi-Fi: Once started, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice/data charges do not apply to Video Call over Wi-Fi. Incompatible services/Features: Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. For more information, see the AT&T Video Call FAQs.
    device 5177/9006641_10.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!