Which device do you want help with?

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

INSTRUCTIONS & INFO
Prenote info
Wi-Fi Calling is turned on as part of the activation process. To use Wi-Fi Calling, you'll need a Wi-Fi Internet connection and a postpaid AT&T wireless account provisioned with HD Voice. Certain restrictions, requirements or limitations may apply. Visit About Wi-Fi Calling or att.com/wificalling for more details.
WI-FI CALLING STATUS

1. From the home screen, swipe down from the Notification bar then select the Settings icon. Select the Network tab, then select the Wi-Fi Calling switch to turn on or off.

Note: Wi-Fi calling is turned off by default.
 
Image 1
 
2. First-time users will be prompted to verify their emergency address. Enter the desired address, then follow the prompts to verify your address.
 
Image 2
MAKE A WI-FI CALL
  • Making a call is the same whether on cellular or Wi-Fi. From the home screen, select the Phone app > dial the desired number > select the Call icon. 
    Image 3
  • When your phone is connected to Wi-Fi, Wi-Fi Calling is on, and a cellular connection is unavailable or poor, you'll see the Wi-Fi Calling icon in the Notification bar to indicate that calls will be carried over Wi-Fi.
QUICKLY TURN ON/OFF WI-FI CALLING: Swipe down from the Notification bar, then select the Wi-Fi Calling icon.
 
Image 4

Did you get the help you needed?