After 15 attempts entering an incorrect Pattern lock, you will be informed that you have entered a Wrong Pattern. Follow prompt and tap OK. Note: In order to reset your Pattern Lock using a back up PIN, you must first setup a back up PIN and Pattern Lock. The device must have already been associated with a Google account for the Forgot Pattern option to display. If your Google account was not added, you must do an alternate factory reset of the device. Search tutorials for ‘reset’ for Reset Device instructions.
If you enter the incorrect patter five more times, enter your Backup pin, and tap OK.
If you do not remember your backup PIN, you may unlock the device using your Google account associated with the device. Enter your Email information and tap SIgn in.