App Troubleshooting
Which device do you want help with?

App Troubleshooting

Clear app cache, force stop an app, check for app update, remove and reinstall an app to improve your app and device performance.

INSTRUCTIONS & INFO
  1. CLEAR APP CACHE: Swipe down from the Notificaiton bar, then select the Settings icon > select Applications > select the desired app then select Storage > select CLEAR CACHE.
    device 5140/9007014_01.jpg
  2. FORCE STOP AN APP: Swipe down from the Notification bar, then select the Settings icon > Apps > select the desired app > FORCE STOP. Select FORCE STOP to confirm.
    device 5140/9007014_02.jpg
  3. CHECK FOR APP UPDATE:  From the home screen, select the Play Store. Select the Menu icon > select My apps and games > select the desired app you would like to update then select UPDATE.
    device 5140/9007014_03.jpg
  4. REMOVE AN APP: From the home screen, select the Play Store. Select the Menu icon > select My apps and games > select the desired app you would like to uninstal then select UNINSTALL. Select OK to confirm.
    device 5140/9007014_04.jpg
  5. RE-INSTALL AN APP: From the home screen, select the Play store. Search the desired application, then select INSTALL. 
    device 5140/9007014_05.jpg

Did you get the help you needed?