App Troubleshooting

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.


INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app


Clear app cache

1. Swipe down from the Notification bar, then select the  Settings icon.

2. Scroll to and select Apps.

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2. Select the desired app.

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3. Select Storage.

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4. Select Clear cache.

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Force stop an app

From the App info screen of the desired app, select the desired app then select Force stop.

Note: You will be prompted to select Force stop to confirm.

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Check for app updates

1. From the home screen, select the Play Store app.

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2. Select the  Menu icon then select My apps & games.

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3. Select UPDATE next to the desired app or select UPDATE ALL to download all available app updates.

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Remove an app

From the desired app page in the Play Store, select UNINSTALL.

Note: You will be prompted to select OK to confirm.

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Reinstall an app

From the desired app page in the Play Store, select INSTALL.

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