Internet Access Issues

Internet Access Issues

Try these troubleshooting methods if your AT&T Wireless Internet cannot access the internet.


INSTRUCTIONS & INFO
  1. Make sure your AT&T Wireless Internet device is powered on. Use the ON/OFF switch to turn the device on.
    device 5174/9006927_01.jpg
  2. CHECK ETHERNET CABLE: Make sure that the Ethernet cable is securely inserted into the LAN port on the back of the AT&T Wireless Internet device and your computer (or other device).
    device 5174/9006927_02.jpg
  3. CHECK WI-FI CONNECTION: Make sure the device is located in the general area of your Wi-Fi enabled device. Make sure that you are connected to the AT&T Wireless Internet Wi-Fi network (e.g. ATT-WI-XXXX) and you are using the correct Wi-Fi Password.
    Note: Your Wi-Fi password can be found on the bottom of your AT&T Wireless Internet, if you have not changed it. Move your AT&T Wireless Internet to an area with a strong cellular signal, typically near a window or an outside wall.
    device 5174/9006927_03.jpg
  4. Make sure the Wi-Fi light is on. If not, restart your device by using the ON/OFF switch.
    Note: When the Wi-Fi light is on, the Wi-Fi network is active. When the Wi-Fi light is blinking green, the Wi-Fi network is active and transmitting data.
    device 5174/9006927_04.jpg
  5. From http://att.wirelessinternet, click the Settings tab > Network > Connections > click the Mobile Data circle next to ON. Click Apply when finished.
    device 5174/9006927_05.jpg
  6. From http://att.wirelessinternet, click Settings > Wi-Fi > Basic and make sure Broadcast Network Name (SSID) is enabled. Click Apply when finished.
    device 5174/9006927_06.jpg
  7. From http://att.wirelessinternet, click Settings > Network > APN and check that the Profile selection is set to ATT Nextgenphone. Click Apply when finished.
    device 5174/9006927_07.jpg
  8. From http://att.wirelessinternet, click Settings > Firewall > MAC/IP/Port Filtering > click the Disable circle. Click Apply when finished.
    device 5174/9006927_08.jpg

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