App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

Clear app cache

1. Swipe down from the Notification bar, then select the

Settings icon.

2. Scroll to and select Apps > select the desired app > scroll to and select Storage > select Clear cache.

From the Apps screen, select the desired app then select Force stop.

Note: You will be prompted to select OK to confirm.

1. From the home screen, select the

Play Store app > Profile icon > Manage apps & device.

2. Select Updates available.

3. Select Update next to the desired app or select Update all to download all available app updates.

From the desired app page in the Play Store, select Uninstall.

Note: You will be prompted to select OK to confirm.

From the desired app page in the Play Store, select Install.

Yes

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