Which device do you want help with?

Secure My Device

Learn how to secure your device.

INSTRUCTIONS & INFO

Prenote info

To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.

In this tutorial, you will learn how to:
 

• Set a security lock

• Change lock type

• Change lock screen timeout

• Set Lockdown mode

• Lock and unlock device

 

Set a security lock

1. Swipe down from the Notification bar, then select the Settings icon. 

 

2. Scroll to and select Lock screen, then select Screen lock type. 

 

Image 01



3. Select the desired screen lock type and follow the prompts to complete set up.

 

Note: To set up Fingerprint lock, select the Fingerprints switch then follow the prompts to complete set up. To set up face recognition, select the Face switch then follow the prompts to complete set up.

 

Image 02

 

4. Edit Lock screen notification settings as desired, then select Done.

 

Image 03

 


 

Change lock type

From the Lock screen screen, select Screen lock type > enter your current screen lock > select the new desired screen lock type and follow prompts to complete set up.

 


 

Change lock screen timeout

1. From the Lock screen screen, select Secure lock settings.

 

Note: If you have a screen lock set up, you will be prompted to enter your screen lock to continue.

 

Image 04

 

2. Select Auto lock when screen turns off, then select the desired timer duration.

 

Image 05

 


 

Set Lockdown mode

ENABLE: Lockdown mode turns off Smart Lock, biometrics unlock and notifications on the Lock screen. From the Secure lock settings screen, select the Show Lockdown option switch. 

 

Image 06

 

ACCESS: Press and hold the Side and Volume down buttons, then select Lockdown mode. 

 

Image 07

 


 

Lock and unlock device

 

Image 08

 

• LOG IN USING THE SECURITY LOCK: To use face recognition, raise your phone in front of your face to unlock your device. To unlock your phone using your fingerprint, place your finger on the fingerprint sensor located on the Side button. To use your backup screen lock, from the lock screen swipe up from the bottom of the screen then enter your backup screen lock.

• LOCK DEVICE: Press the Side button located on the right side of the device. 
 


Did you get the help you needed?