Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Find My Mobile

Learn how you can use Find My Mobile to manage your device in a secure way by tracking and controlling your device remotely.

Phone Assembly

Install and remove the SIM and battery.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check the amount of storage available on your device as well as free up memory, remove unused apps, or clear app data.

Back up & Restore with a Computer

Learn how to back up and restore your device using a computer.

Back up & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change the display brightness, time out, and orientation.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device. Block unknown calls.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Mission Critical Push-to-Talk

Use Mission Critical Push-to-Talk (MCPTT) to make and receive calls.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after a factory reset.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Keyboard & Typing

Access keyboard settings, use swipe, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Phone Assembly

Install and remove the SIM and battery.

AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block or Unblock Messages

Learn how to block and unblock messages.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using the split-screen functionality of Multi Window.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Phone Assembly

Install and remove the SIM and battery.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Voicemail

Set up voicemail.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Display

Change the display brightness, time out, and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Learn how to secure your device.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

My Emoji

Learn how to create and use a personalized animated emoji in a message.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using the split-screen functionality of Multi Window.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Calendar

Access the calendar on your device and learn how to manage events.

Easy Mode

Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Google Assistant

Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.

Access, Store Photos & Videos

Learn how to access and store Photos & Videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Take a Picture

Learn how to take a picture, switch between front and rear camera, focus, and zoom.

Take a Screenshot

Learn how to take a screenshot and immediately share or edit your screenshot.

Take a Video

Learn how to record a video, capture images during video recording, and more.

Transfer Photos & Videos

Learn how to transfer photos and videos to or from your device and a computer.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Mobile

Learn how you can use Find My Mobile to manage your device in a secure way by tracking and controlling your device remotely.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure Folder

Learn how to secure your personal content and keep it hidden on your device.

Secure My Device

Learn how to secure your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out, and orientation.

Easy Mode

Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Available Storage

Learn how to check the amount of storage available on your device as well as free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Update for the Samsung Galaxy XCover FieldPro (SMG889A)

Learn how to update the software of the Samsung Galaxy XCover FieldPro (SMG889A).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Access voicemail, check voicemail messages, and view voicemail options.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.