AT&T AXIA (QS5509A)

Device help

Find step-by-step help for your device.
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ARTICLES

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Download apps & games

Download apps, games, movies, music, books, magazines, newspapers and more.

Remove an app

Remove an app from your home screen and uninstall apps from your device.

View or close running apps

How to view, switch between, and close running applications.

ARTICLES

AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using AT&T Mobile Transfer.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Backup & restore with computer

Backup and restore your device with a computer.

Backup & restore with Google

You can use Android Backup Service to back up data connected to one or more of your Google accounts. If you replace your device or erase its data, you can restore your data using the account(s) that you backed up.

Backup & restore with memory card

Backup contacts, photos, and files to increase device memory or transfer to another device.

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Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

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Block calls

Block or unblock calls from your device. Block anonymous calls.

Call forwarding

Manage call forwarding from your device.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

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Airplane mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

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Activate AT&T PREPAID account

Learn how to activate an AT&T PREPAID account on your device, online, or over the phone.

Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & memory card

Install and remove the SIM and memory card (MicroSD)

Keyboard & typing

Keyboard functions, Auto-complete, Swype, Copy & Paste, and Keyboard settings.

Learn & customize the home screen

Make changes to wallpaper, widgets, home screen panels, folders and more.

Manage AT&T PREPAID account

Change your AT&T PREPAID plan, check your balance, add money to your account and more.

Power device on or off

Turn your device on and off.

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Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging settings

Access Messages settings, adjust notifications, change the font size, change text settings (SMS), change picture settings (MMS), and adjust emergency alerts.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Add your email accounts so you can read and send email on your device.

ARTICLES

Activate AT&T PREPAID account

Learn how to activate an AT&T PREPAID account on your device, online, or over the phone.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

ARTICLES

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Access the calendar, change the calendar view, and manage events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

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Access, store photos & videos

Learn how to access and store photos & videos.

Advanced photo & video features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Camera & video settings

Manage camera and video settings including flash, timer, picture size, and voice commands.

Take a picture or video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer photos & videos

Transfer photos and videos to or from your device and a computer.

ARTICLES

Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-theft

Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.

Reset pattern lock

Reset a forgotten pattern lock.

Secure my device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & time

Set the date, time, time zone and alarm.

Display

Change the screen orientation, brightness, display time out, and turn on Comfort view.

Notifications

How to access and adjust notification settings, turn notifications on or off, adjust app notifications, adjust notification sounds, and turn badges on or off.

Sounds & alerts

Change volume settings, ringtones, notification alerts and do not disturb.

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Available memory

Check the available device storage and free up space.

Find IMEI & serial number

View the device IMEI and phone number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update

Learn how to update the software of the AT&T AXIA (QS5509A).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Data Manager to view data usage, see the apps using the most data, and set data limits.

ARTICLES

Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.

Reset device

There are four ways to reset your device if you are experiencing issues: Power cycle, Restart, Factory data reset and Alternate reset.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

ARTICLES

Access voicemail

Access voicemail, check voicemail messages, and view voicemail options.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Set up voicemail

Set up voicemail.

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