Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Caller Number ID Only

Only the calling phone number will be displayed with Caller ID.

Making a Call

This article describes how to make a call.

TTY Support

TTY Support offers speech-to-text functions for the hearing impaired.

Check the Wireless Signal

The signal LED on your device indicates the current wireless signal status.

What's in the Box

This article provides an overview of all bundled accessories.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Overview

This article provides an overview of information about the device.

Wireless Service LED has No Green Bars

This article describes what to do if the wireless service LED has no green bars.

Connect a Phone

This article describes how to connect a phone.

Turn Device On

Connect the device to a power source.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Voicemail messages aren't being recorded by my Answering Machine

Try this if your answering machine does not pick up incoming calls.

Blinking Red Wireless Service LED

This may indicate problems with your SIM card.

Blinking Green Wireless Service LED

This article describes what to do if the wireless service LED is blinking green.

No Dial Tone

Try these troubleshooting methods if your Home Base does not produce a dial tone when a phone is plugged in.

I can't Connect to my AT&T MicroCell

This article describes what to do if you cannot connect to a 3G MicroCell.

Phone Not Ringing

Try this if your phone fails to ring during incoming calls.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

General Warranty Information

This article provides an overview of general warranty information.

Access Voicemail

This article describes how to access voicemail.

Set up Voicemail or Answering Machine

Learn to set up and access the voicemail functions on your device.

Having device issues?

Fix common service and device problems.