Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Charge the Battery

Tips on charging your battery.

Connect Devices to Wi-Fi

Connect a smartphone or tablet to the Router's Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

View connected devices.

Guest Wi-Fi

Set up and manage Guest Wi-Fi.

Signal & Cellular Data

View cellular network signal.

USB Tethering

USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name & Password

View and edit the Wi-Fi network name and password for the Router's wireless network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI, Phone Number & Device ID

Learn how to find the IMEI, Phone number, & Device ID

Management Website

Access management website, view device and network information, and access advanced settings.

Power Device On or Off

Turn your device on and off.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Netgear Mobile App

Learn how to access and use the Netgear Mobile App.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Content Filtering

Determine what content is displayed when using your device.

Forgot AT&T Wi-Fi Manager Log On

This article describes what to do in the event you forget your AT&T Wi-Fi manager log on.

Parental Control

Learn to restrict and block websites to keep you and your family safe.

Schedule

Set the time period your mobile hotspot Wi-Fi network is available.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Block or Unblock Devices

Block and unblock devices from connecting to your Router's Wi-Fi network.

Display

Change the display brightness and screen timeout.

View Messages & Notifications

Learn how to view and delete messages and notifications on your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Unite Express 2 (AC797S)

Learn how to update the software of the AT&T Unite Express 2 (AC797S).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Can't Access Certain Websites

What to do if you can't access certain websites when using your device.

Limited or No Connectivity

Troubleshoot limited or no connectivity on your device.

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.