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Device help
Get step-by-step help and info for your device.
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How to charge your battery.
Change the display brightness and screen timeout.
Tips and tricks to extend your battery performance.
Connect a smartphone or tablet your hotspot's Wi-Fi network.
Connect your computer to your mobile hotspot Wi-Fi network.
View connected devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.
View the Wi-Fi connection details for your device.
Wi-Fi Network Name and Password
View and edit the Wi-Fi network name and password for the router's wireless network.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
This article describes how to connect to a network.
Install and remove the SIM and battery.
Set up your device for the first time or after having done a factory reset.
Find IMEI, Phone Number & Device ID
Locate the IMEI & Phone number.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
View connection information, messages, and device information in the management website.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
You can save data by limiting the number of Connected Devices.
Forgot AT&T Wi-Fi Manager Log On
This article describes what to do in the event you forget your AT&T Wi-Fi Manager Log On.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Set or change Wi-Fi network security.
Block and unblock devices from connecting to the AT&T GoLink™ 5G Hotspot's Wi-Fi network.
Access and change the APN on the device.
Change the display brightness and screen timeout.
Learn how to view and delete messages and notifications on the management website.
Find IMEI, Phone Number & Device ID
Locate the IMEI & Phone number.
This article describes how to reset the device to its factory settings.
Determine your current device software version and check for updates.
Access Usage Manager to view data usage and set data limits.
What to do if you can't access certain websites when using your device.
This article describes what to do if there is limited or no connectivity.
Mobile Hotspot Wi-Fi Not Found
This article describes what to do if the network is not found.
This article describes how to reset the device to its factory settings.