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Device help
Get step-by-step help and info for your device.
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Quick access to bill pay options.
Learn how to reset your FAN PIN or password.
Connect a smartphone or tablet to the 5G Gateway Wi-Fi network.
Connect your computer to your 5G Gateway Wi-Fi network.
How to connect your device to the internet via Ethernet.
Learn how to connect WPS devices.
View connected devices.
View & optimize cellular network signal.
View the Wi-Fi connection details for your device.
Wi-Fi Network Name and Password
View and edit the Wi-Fi network name and password for the router's wireless network.
Set up for Business with Office @ Hand
Set up for Business with Office @ Hand
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Connect a Printer to your 5G Gateway.Â
Add a Printer to a Static IP address
Learn how to add a printer to a Static IP address.
Connect a Security Camera to your 5G Gateway.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
This article describes how to connect to a network.
Install or remove the SIM and attach an external antenna.
Set up your device for the first time or after having done a factory reset.
How to attach and troubleshoot an external antenna.
Locate the IMEI and Device ID.
Internet Air for Business Wi-Fi Extender
How to attach and troubleshoot an extender.
Learn what each LED indicator means.
View connection information, and device information in the management website.
Forgot AT&T Wi-Fi Manager Log On
Learn what to do if you forget your 5G Gateway Password to Admin Web Page.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Set or change Wi-Fi network security.
Block and unblock devices from connecting to your router's Wi-Fi network.
Access and change the APN on the device.
Locate the IMEI and Device ID.
How to reset the device to its factory settings.
Determine your current device software version and check for updates.
What to do if the network is not found.
Learn what each LED indicator means.
Limited or No Mobile Connectivity
What to do if there is limited or no connectivity.
How to reset the device to its factory settings.
Determine your current device software version and check for updates.
