Device help

Get step-by-step help and info for your device.

AT&T Navigator

Get directions and navigation using AT&T Navigator.

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser Options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

Mobile wallet

Use your device like a credit or debit card to make payments at retail and online locations.

Remove an App

Remove an icon from your home screen and delete apps from your device.

Social media

Stay connected by using a social media app or aggregator.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup and Restore with Computer

Backup and restore your device with a computer.

Backup and restore with a memory card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Battery Life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

Block or Unblock Calls

Block or unblock calls from your device.

Caller ID

Show or hide your caller ID when making calls.

Call Forwarding

Manage call forwarding from your device.

Conference Calling

Add another person to your call, merge calls, place someone on hold and more.


Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Speed Dial

Use speed dial and manage speed dial contacts.

Airplane Mode

Turn Airplane mode on and off.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Set up your device as a mobile hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.


Connect your device to a Wi-Fi network.

Activate New AT&T Prepaid® Service

Learn how to activate new AT&T Prepaid service and plan.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Device layout

Hardware features and software navigation of your device.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & memory card

Install and remove the SIM and memory card (MicroSD).

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn and customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Manage AT&T PREPAID Account

Change your AT&T PREPAID plan, check your balance, add money to your account and more.

Power device on or off

Turn your device on and off.

Block Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and amber alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set up Corporate Email

Add your Exchange email account to sync email, contacts, calendar, and notes to your device.


Perform a text and voice search on your device and how to adjust search settings.

Set up Personal Email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

Activate New AT&T Prepaid® Service

Learn how to activate new AT&T Prepaid service and plan.

Voice Control

Use voice commands to control your device and access voice control settings.


Access the calendar and manage events.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure My Device

Lock the device screen, set and change security lock, and locate device.


Turn on features such as TalkBack, Hearing aid mode, and more.

Date & Time

Set the date and time.


Change the display time out, brightness and orientation.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI & Serial Number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software update for the ASUS ZenFone 2E (Z00D)

Learn how to update the software of the ASUS ZenFone 2E (Z00D)

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Use application manager and usage manager to improve your app and device performance.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Access voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set Up voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.