Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Articles
Change the display brightness and screen timeout.
Tips and tricks to extend your battery performance.
Articles
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Articles
Turn Always-On Wi-Fi on and off.
Connect a smartphone or tablet to the Router's Wi-Fi network.
Connect your computer to your mobile hotspot Wi-Fi network.
Learn how to connect WPS devices.
View connected devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.
View the Wi-Fi connection details for your device.
Wi-Fi Network Name and Password
View and edit the Wi-Fi network name and password for the router's wireless network.
Articles
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
This article describes how to connect to a network.
Install and remove the SIM and battery.
Set up your device for the first time or after having done a factory reset.
Locate the IMEI & Phone number.
View network information, messages, and device information in the management website.
Navigate the screen on the device.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Articles
Change the display brightness and screen timeout.
Locate the IMEI & Phone number.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Articles
You can save data by limiting the number of Connected Devices.
All of HBO together with new hits, classic favorites, plus new Max Originals.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Forgot AT&T Wi-Fi Manager Log On
This article describes what to do in the event you forget your AT&T Wi-Fi manager log on.
Learn to restrict and block websites to keep you and your family safe.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
This article describes how to enable wireless security.
Articles
Block and unblock devices from connecting to the AT&T Turbo Hotspot 2's Wi-Fi network.
Access and change the APN on the device.
Change the display brightness and screen timeout.
Learn how to view and delete messages and notifications on the management website.
Articles
Locate the IMEI & Phone number.
This article describes how to reset the device to its factory settings.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Determine your current device software version and check for updates.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
What to do if you can't access certain websites when using your device.
This article describes what to do if there is limited or no connectivity.
Mobile Hotspot Wi-Fi Not Found
This article describes what to do if the network is not found.
This article describes how to reset the device to its factory settings.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Fix common service and device problems.
Download the free ActiveArmor app to:
- Help block spam and fraud calls
- Secure your device and the stuff on it
- Get notified of data breaches
Use the device help app to:
- View customized device tutorials
- Run device health check
- Get help with common device issues