Device help

Find step-by-step help for your device.

Browse device topics

Articles

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Articles

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Articles

Block or Unblock Calls

Learn how to block or unblock calls from your device.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Articles

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Articles

Activate AT&T PREPAID Account

This tutorial shows how to activate an AT&T PREPAID account.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Learn how to set up your device for the first time or after a factory reset.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Keypad & Typing

Access keyboard settings, auto-complete suggestions, and emojis.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Articles

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Articles

Activate AT&T PREPAID Account

This tutorial shows how to activate an AT&T PREPAID account.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore with a Computer

Backup and restore your device with a computer.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore with a Computer

Backup and restore your device with a computer.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Articles

Calendar

Access the calendar on your device and learn how to manage events.

Creating a KaiOS Account

Learn how to create a KaiOS account on your device.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

Access, Store Photos & Videos

Learn how to access photos and videos.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Take a Picture or Video

Learn how to take a picture or video, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and share or edit your screenshot.

Transfer Photos & Videos

Learn how to transfer files to or from your device and a computer.

Articles

Anti-Theft

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Articles

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Articles

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage and turn mobile data on or off.

Articles

App Troubleshooting

Learn how to troubleshoot apps by clearing the app data, removing an app, and reinstalling.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Articles

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.

Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Download ActiveArmor app from the App store
Download ActiveArmor app from the Google Play store
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues
Download Device Help app from the App store
Download Device Help app from the Google Play store