Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Learn how to browse the web, access or edit bookmarks, and access and manage browser tabs.

Download Apps & Games

Learn how to download and manage items from the App Store and remove apps.

View or Close Running Apps

Learn how to view, switch between, and close running applications.

Find My iPad

Use Find My iPad to find your device and take additional actions to help you recover it and keep your data safe.

Insert or Remove SIM Card

Install and remove the SIM.

Reset Device

Learn how to perform a soft or factory reset of your device.

Back up, Sync & Transfer Content (iCloud)

Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check the amount of storage available on your device as well as remove unused apps.

Back up, Sync & Transfer Content (Finder)

Use the Finder sync, back up, or transfer your contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

Back up, Sync & Transfer Content (iCloud)

Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.

Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Optimize Battery Life

Get tips and tricks to extend your battery performance.

Charge the Battery

Get tips about charging your battery.

Display

Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Call Features

Learn how to place, receive, and reject a call. 

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

FaceTime

Make or receive a video or audio call using FaceTime.

Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Personal Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal strength and turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network. 

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Control Center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, Bluetooth, AirDrop, and Screen Mirroring), apps (Flashlight, notes, timer, and camera), and more.

Device Setup

Set up your device for the first time or after having done a factory reset.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

Find IMEI, Serial Number & EID

Learn how to locate the IMEI, Serial Number & EID for your device.

Gestures & Motion

Control your device by making specific movements with your hand.

Insert or Remove SIM Card

Install and remove the SIM.

Keyboard & Typing

Copy and paste, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Learn how to change your wallpaper and enable still or perspective settings.

Power Device On or Off

Turn your device on and off, and unlock your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block or Unblock Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

iMessage

Use iMessage to send and receive messages with other iMessage users.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Use iMessage to send and receive messages with other iMessage users.

Set Up Email

Add your personal email accounts so you can read and send email on your device.

Gestures & Motion

Control your device by making specific movements with your hand.

Screen Time

Keep track of how long you view screens and set limits using Screen Time.

Accessibility

Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.

Find IMEI, Serial Number & EID

Learn how to locate the IMEI, Serial Number & EID for your device.

Insert or Remove SIM Card

Install and remove the SIM.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

AT&T NumberSync

Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Personal Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Add your personal email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Back up, Sync & Transfer Content (iCloud)

Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.

Transfer Photos & Videos

Transfer media files to or from your device and a computer.

Display

Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

Learn & Customize the Home Screen

Learn how to change your wallpaper and enable still or perspective settings.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Secure My Device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Sounds

Change volume settings, ringtones, notification alerts, and use Do Not Disturb.

AT&T NumberSync

Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Screen Time

Keep track of how long you view screens and set limits using Screen Time.

Siri

Learn how to use the virtual assistant Siri to help you get things done on your iPad.

Apple Pencil

Connect, use and charge the Apple Pencil.

Split View

Have two apps open and active at the same time.

Calendar

Access the calendar on your device and learn how to manage events.

Handoff

Start an email or document on iPhone, and then pick up where you left off on your iPad or use your iPad to make and receive phone calls through your iPhone.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Health App

Organize your important health information so it is easy to access and share from a central and secure place.

myAT&T

Learn how to view and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services using myAT&T.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use different camera modes, effects, customization, and photo cropping tools.

AirDrop

Transfer files wirelessly from one compatible device to another using AirDrop.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings, including timer, flash, filters, and camera modes.

Take a Picture or Video

Learn how to take a picture or video, switch between cameras, and more.

Take a Screenshot

Learn how to take and access screenshots.

Transfer Photos & Videos

Transfer media files to or from your device and a computer.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My iPad

Use Find My iPad to find your device and take additional actions to help you recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.

Date, Time & Alarm

Learn how to set the date, time, and time zone.

Display

Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, notification alerts, and use Do Not Disturb.

Available Storage

Learn how to check the amount of storage available on your device as well as remove unused apps.

Find IMEI, Serial Number & EID

Learn how to locate the IMEI, Serial Number & EID for your device.

Software update for the iPhone, iPad, and Apple Watch

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Learn how to view data usage, enable data usage by app, and turn Wi-Fi Assist on or off.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by stopping an app, checking for updates, and removing or reinstalling an app.

Reset Device

Learn how to perform a soft or factory reset of your device.

Having device issues?

Fix common service and device problems.