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Device help

Get step-by-step help and info for your device.

Franklin A50 (RG2102)

Charge the Battery

How to charge your battery.

Display

Change the display brightness and screen timeout.

Optimize Battery Life

Tips and tricks to extend your battery performance. 

Connect Devices to Wi-Fi

Connect a smartphone or tablet to the Router's Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network.

Connect Using Ethernet

How to connect your device to the internet via Ethernet.

Connected Devices

View connected devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

USB Tethering

USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name and Password

View and edit the Wi-Fi network name and password for the router's wireless network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI, Phone Number & Device ID

Locate the IMEI, Phone number, and Device ID.

Management Website

View connection information, messages, and device information in the management website.

Device Assembly

Install and remove the SIM and battery.

Forgot AT&T Wi-Fi Manager Log On

This article describes what to do in the event you forget your AT&T Wi-Fi Manager Log On.

Schedule

Set the time period your mobile hotspot Wi-Fi network is available.

Wi-Fi Security

Set or change Wi-Fi network security.

Block or Unblock Devices

Block and unblock devices from connecting to your Router's Wi-Fi network.

Change APN

Access and change the APN on the device.

Display

Change the display brightness and screen timeout.

View Messages & Notifications

Learn how to view and delete messages and notifications on the management website.

Reset Device

This article describes how to reset the device to its factory settings.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage and set data limits.

Limited or No Connectivity

This article describes what to do if there is limited or no connectivity.

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found.

Reset Device

This article describes how to reset the device to its factory settings.

Franklin A50 (RG2102)

Having device issues?

Fix common service and device problems.