Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Download Apps & Games

Download apps, games, music, movies, and more using Play Store, check for an update, and reinstall an app.

Remove an App

Delete apps from your home screen or from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup & Restore with Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Block Calls

Block or unblock calls from your device.

Call Forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.


Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.


Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device by making specific movements with your hand.

Google Sign-In

Add your Google account to access Gmail and the Play Store, receive personalized Google search results, and automatically log in for all other Google-based services on your device.

Keyboard & Typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Phone Assembly

Install and remove the SIM and battery.

Power Device On or Off

Turn your device on and off.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

AT&T Messages Backup & Sync

AT&T Messages Backup & Sync allows you to store and access your text and picture messages, calls, and voicemail messages in a single inbox from the AT&T cloud and syncs them to your supported smartphone.

Block Messages

Block messages from your device.

Email Settings

Manage email settings such as account password, server settings, signature, sync frequency, add an account, delete an account, and restore default settings.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Add your email account to sync email, contacts, calendar, and notes to your device.


Create a memo or note on a blank screen with the ability to choose paper style, pen size, and color, add text with a PC-like toolbar, and insert reminders, location information, images, videos, audio, and more.

Voice Control

Use voice commands to control your device and access voice control settings.


Access the calendar and manage events.


The Capture+ feature allows you to capture screenshots, create memos, write or draw on almost every screen, and schedule memos to appear at certain times.


View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Camera & Video Settings

Manage camera and video settings including flash, timer, voice control, picture size, storage location, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a Picture or Video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer Media To & From a Computer

Transfer files to or from your device and a computer.


Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure My Device

Lock the device screen, set and change security lock, and locate device.


Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & Time

Set the date and time.


Change the display time out, brightness and orientation.


Switch between EasyHome (changes your Home screen to a more simple experience for smartphone users) and Standard mode.


Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage and free up space.

Find IMEI, Serial Number & Phone Number

View the device IMEI and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Software update for the LG K10 (K425)

Learn how to update the software of the LG K10 (K425).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Use application manager to improve your app and device performance.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

There are four ways to reset your device if you are experiencing issues: Power cycle, Restart, Factory data reset and Alternate reset.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set Up Voicemail

Set up voicemail, check messages, and change or reset password.

Having device issues?

Fix common service and device problems.