Microsoft Surface Duo (1930)

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Access downloaded files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download apps & games

Learn how to download and manage items from the Play Store, including apps and games.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using AT&T Mobile Transfer.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Available memory

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & restore with computer

Learn how to back up and restore your device using a computer.

Backup & restore with Google

Discover how to use Google to back up contacts, photos, and files.

Microsoft One Drive

Save files to OneDrive and access them from any device, like your PC, tablet, or phone.

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Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Display

Change the display brightness, time out and orientation.

Optimize battery life

Tips and tricks to extend your battery performance.

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Block calls

Block or unblock calls from your device. Block unknown calls.

Call features

Learn what features are available for a phone call. Make & receive a call, decline a call, adjust volume, put a call on hold, mute a call, or put a call on speaker phone; access your contacts, dialpad and home screen; return to an active call and end a call.

Call forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Make & receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

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Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

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Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after performing a factory reset.

Find IMEI & serial number

Learn how locate your device's IMEI, serial number, and phone number.

Gestures & navigation

How to use air gestures and motions, and access additional motions and gestures.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.

Insert SIM card

Get instructions about how to install a SIM or memory card for your device.

Keyboard & typing

Access keyboard settings, use Swype, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & customize the home screen

Make changes to apps, shortcuts, folders, wallpapers, and home screen panels.

Microsoft account sign-in

Learn how to sign in and manage your Microsoft account.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

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Block or unblock messages

Learn how to block and unblock messages.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Messaging settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Learn how to add your email accounts so you can read and send email on your device.

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AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

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Screen projecting

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

AT&T TV

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the AT&T TV app on your phone.

Calendar

Access the calendar on your device and learn how to manage events.

Continuum

Link your Microsoft Surface Pro with your Windows PC. This will allow you to send & receive text messages, make or receive phone calls, and even control your device from your PC.

Google Assistant

Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

Access, store photos & videos

Learn how to access your photos and videos.

Advanced photo & video features

Learn how to access camera settings and crop a photo.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Camera & video settings

Manage camera and video settings including flash, picture size, timer, and more.

Take a picture

Learn how to take a picture, focus, and zoom.

Take a screenshot

Learn how to take and access screenshots.

Take a video

Learn how to record a video, capture images during video recording, and more.

Transfer photos & videos

Learn how to transfer photos and videos to or from your device and a computer.

Articles

Anti-theft

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Secure my device

Learn how to lock or unlock your display, set a screen security lock type (pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

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Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & time

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Notifications

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Articles

Available memory

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI & serial number

Learn how locate your device's IMEI, serial number, and phone number.

Reset device

Learn how to perform a soft, factory, or alternate master reset of your device.

Software update

Learn how to update the software of the Microsoft Surface Duo (1930).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

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App troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Reset device

Learn how to perform a soft, factory, or alternate master reset of your device.

Articles

Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Set up voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.

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