Device help

Get step-by-step help and info for your device.

Browse the web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an app

Remove an icon from your home screen and delete apps from your device.

Social media

Stay connected by using a social media app or aggregator.

View or close running apps

How to view, switch between, and close running applications.

Backup and restore with memory card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Microsoft OneDrive

Save files to OneDrive and access them from any device, like your PC, tablet, or phone.

Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

Set up your device as a mobile hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

Connect your device to a Wi-Fi network.

Activate device

Set up your device for the first time or after having done a factory reset.

AT&T AllAccess

View data usage, set data usage alerts, pay bills, add features, and more.

Device layout

Hardware features and software navigation of your device.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Insert SIM & memory card

Install and remove the SIM and memory card (MicroSD).

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn and customize the home screen and desktop

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Microsoft account sign-in

Sign in using your Microsoft account to access Xbox LIVE, Windows Phone Store, and more.

Power device on or off

Turn your device on and off.

Search

Perform a text and voice search on your device and how to adjust search settings.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Surface Pen

Use a Surface Pen (Sold separately) with your Surface.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Send & receive email

Add and download email attachments, respond to an email and more.

Set up corporate email

Add an Exchange email account so you can read and send email on your device.

Set up personal email

Add your personal email accounts so you can read and send email on your device.

Screen projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).

Calendar

Access the calendar and manage events.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Play music

Play music, turn the music player off.

Take a picture or video

Take a screenshot, edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from a computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Secure my Device

Lock the device screen, set and change security lock, and locate device.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software update for the Microsoft Surface 3 (1657)

Learn how to update the software of the Microsoft Surface 3 (1657)

Software Version

Determine your current device software version and check for updates.

View & Manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Improve your app and device performance.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Having device issues?

Fix common service and device problems.