Device help
Get step-by-step help and info for your device.
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Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup photos, files, and contacts to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Transfer your data and apps from your old device to your new one
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Block or unblock calls from your device.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Cut and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Make changes to wallpaper, themes, home screen panels, folders and screen grid.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the SIM and battery.
Turn your device on and off.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
AT&T Messages Backup & Sync allows you to store and access your text and picture messages, calls, and voicemail messages in a single inbox from the AT&T cloud and syncs them to your supported smartphone.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Change text (SMS), picture (MMS), emergency, and AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Reset a forgotten pattern lock.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time and use the alarm clock.
Change the brightness, display time out, and orientation.
Switch between Easy Mode (changes your Home screen to a simpler experience for smartphone users) and Standard mode. Easy mode provides an easier interface with a simpler layout and larger font size.
Learn how to access and adjust notification settings, and turn notifications on or off.
Change volume settings, ringtones, notification alerts, and do not disturb mode.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the device IMEI, phone, and serial number.
Software update for the Samsung Galaxy Express prime (J320A)
Learn how to update the software of the Samsung Galaxy Express prime (J320A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Use application manager to improve your app and device performance.
Perform a soft, factory, and alternate master reset of the device.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail.