Samsung Galaxy S7 active (G891A)

Device help

Explore tutorials and more for your device.
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Samsung Galaxy S7 active (G891A)

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Samsung Galaxy S7 active (G891A)

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Block calls

Block or unblock calls from your device and block anonymous calls.

Call forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up ATnT Call Protect for an HD Voice-capable smartphone on your ATnT wireless account.

Contacts

Access contacts, create a contact, edit a contact, add a picture or ringtone to a contact, delete a contact, add or remove a contact to speed dial, and back up contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

Make & receive an AT&T Video Call

ATnT Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Samsung SmartThings

How to use Samsung SmartThings.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

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Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after a factory reset, and use Setup n Transfer.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & memory card

Install and remove the SIM and memory card (MicroSD).

Keyboard & typing

Keyboard functions, Auto-complete, Swype, Copy n Paste, One-handed operation, and Keyboard settings.

Learn & customize the home screen

Make changes to wallpaper, themes, home screen panels, folders and screen grid.

Power device on or off

Turn your device on and off.

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Available memory

Check the available device storage.

Find IMEI & serial number

View the phone, serial, and IMEI number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update

Learn how to update the software of the Samsung Galaxy S7 active (G891A).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Tips to troubleshoot an improperly working app.

Fix contacts and photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

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Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings & security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up voicemail

Learn how to set up Visual Voicemail.

More Topics

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Browse the Web

Browse the web, add bookmarks, use browser tabs, and access browser settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an app

Remove an icon from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Backup & restore with computer

Backup and restore your device with a computer.

Backup & restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Backup & restore with memory card

Backup photos, files, and contacts to increase memory or transfer to another device.

Fix backup, sync, restore, or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Samsung Smart Switch Mobile

Transfer your data and apps from your old device to your new one.

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Battery life

This tutorial shows the device power saving apps and features as well as how to access the Device Maintenance Battery screen to determine what apps and features are consuming battery power.

Charge the battery

Tips on charging your battery.

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AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block messages

Add or remove numbers to block messages list. Block unknown numbers from calling or messaging your device.

Email settings

Access email settings, add an email account, edit email account settings, edit sync settings, edit signature, change server settings, and remove an email account.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Access Messages settings, adjust notifications, enable or disable Advanced Messaging, change the font size, change text settings (SMS), change picture settings (MMS), view the message center number, and adjust emergency alerts.

Send & receive email

View email inbox, refresh the inbox, view an email, respond to an email, view or save an attachment, send an email, attach a file, delete a message, and how to change inboxes if multiple accounts are set up.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Add your email accounts so you can read and send email on your device.

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Activity Zone

Access all Activity Zone applications including Compass, Stopwatch, S Health, Flashlight, and more. Customize the Active key.

Always on display

Always On Display allows you to view the clock, battery and missed phone call/message notifications when the screen is turned off. The Always On Display screen uses less power and also utilizes the proximity sensor to turn off completely when in a purse or pocket. The user can change what appears on the Always On Display screen.

Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Access the calendar, change the calendar view, and manage events.

DIRECTV app

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the DIRECTV app on your phone.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Multi window

The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.

myAT&T

View and pay your ATnT bills online, manage your account, reset passwords, or upgrade your ATnT services.

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Access, store photos & videos

Learn how to access and store Photos n Videos.

Advanced photo & video features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a picture or video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer photos & videos

Transfer files to or from your device and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

AT&T Mobile Security & Call Protect

Find out how our apps can help keep your mobile data secure and prevent fraud and nuisance calls

Find My Mobile

Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.

Reset pattern lock

Reset a forgotten pattern lock.

Secure Folder

Secure your personal content and keep it hidden on your device.

Secure my device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the ATnT network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Turn on features such as Voice Assistant, Flash Notifications, and Accessibility Shortcut.

Date & time

Set the date and time and use the alarm clock.

Display

Change the brightness, display time out, and orientation.

Easy Mode

Switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Notifications

Learn how to access and adjust notification settings, turn notifications on or off, and snooze a notification.

Sounds & alerts

Change volume settings, ringtones, notification alerts, and do not disturb mode.

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