Samsung Galaxy Note9 (N960U)

Device help

Explore tutorials and more for your device.
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Samsung Galaxy Note9 (N960U)

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Samsung Galaxy Note9 (N960U)

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Block calls

Block or unblock calls from your device. Block unknown calls.

Call features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Make & receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Samsung SmartThings

How to access and use Samsung SmartThings.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

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Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after a factory reset and use Setup & Transfer.

Edge screen

How to access, edit, and manage the Edge Screen.

Find IMEI & serial number

Learn how locate your device's IMEI, serial number, and phone number.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.

Insert SIM & memory card

Install and remove the SIM and memory card (MicroSD).

Keyboard & typing

Keyboard functions, Auto-complete, Swype, Copy & Paste, One-handed operation, and Keyboard settings.

Learn & customize the home screen

Make changes to wallpaper, themes, home screen panels, folders and screen grid.

S Pen

Write memos on the screen, attach memos to contacts, write and draw on screenshots, use smart select, S Pen remote, access S Pen settings and access Air view.

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Available memory

Check the available device storage.

Find IMEI & serial number

Learn how locate your device's IMEI, serial number, and phone number.

Reset device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update

Learn how to update the software of the Samsung Galaxy Note9 (N960U).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

Reset device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

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Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Set up voicemail

Set up voicemail, check messages, and change or reset password.

More Topics

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Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download apps & games

Download apps, games, movies, music, books, magazines, newspapers and more.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using AT&T Mobile Transfer.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Backup & restore with computer

Learn how to back up and restore your device using a computer.

Backup & restore with Google

Discover how use Google to back up contacts, photos, and files.

Backup & restore with memory card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Samsung Smart Switch Mobile

Transfer your data and apps from your old device to your new one.

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Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Battery optimization

Manage battery consumption and view power-saving options.

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AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Add your email accounts so you can read and send email on your device.

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Always on display

Always On Display allows you to view the clock, battery and missed phone call/message notifications when the screen is turned off. The Always On Display screen uses less power and also utilizes the proximity sensor to turn off completely when in a purse or pocket. The user can change what appears on the Always On Display screen.

Screen projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Calendar

Access the calendar and manage events.

DIRECTV app

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the DIRECTV app on your phone.

Google Assistant

Use voice commands to control your device and access voice control settings.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Hello Bixby

Hello Bixby allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the internet.

Multi window

The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen, take notes while watching a video, or search the web and check your email messages simultaneously.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

My Emoji

Learn how to create and use a personalized animated emoji in a message.

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Access, store photos & videos

Learn how to access and store Photos & Videos.

Advanced photo & video features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Camera & video settings

Manage camera and video settings including picture size, timer, voice control, and flash.

Take a picture

Take a picture, switch between front and rear camera, focus, and zoom.

Take a screenshot

Take a screenshot.

Take a video

Record a video, capture images during video recording, and more.

Transfer photos & videos

Transfer files to or from your device and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Mobile

Learn how you can use Find My Mobile to manage your device in a secure way by tracking and controlling your device remotely.

Secure Folder

Learn how to secure your personal content and keep it hidden on your device.

Secure my device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, fingerprints, or iris and face recognition), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

How to enable vision, hearing and dexterity support, use text-to-speech and other modes that may make it easier to use your device.

Date, time & alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out, and orientation.

Easy Mode

Switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.

Notifications & alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds & alerts

Change volume settings, ringtones, and do not disturb mode.

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