Device help

Find step-by-step help for your device.
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Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

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Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

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Call forwarding

Manage call forwarding from your device.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

Speed dial

Use speed dial and manage speed dial contacts.

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Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Signal & cellular data

View cellular network signal, turn international roaming, and your mobile data connection on or off.

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Activate AT&T PREPAID account

Learn how to activate an AT&T PREPAID account on your device, online, or over the phone.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Keypad & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Manage AT&T PREPAID account

Change your ATnT PREPAID plan, check your balance, add money to your account and more.

Phone assembly

Install and remove the SIM and battery.

Power device on or off

Turn your device on and off.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

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Messaging settings

Change text (SMS) and picture (MMS) settings.

Send & receive messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

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Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Play music

Play music, turn the music player off.

Take a picture or video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

View & share photos or videos

Access, view, and share your photos and videos.

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Secure my device

Lock the device screen, set and change security lock, and locate device.

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Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date and time.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

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Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software version

Determine your current device software version and check for updates.

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Reset device

Perform a soft, factory, and alternate master reset of the device.

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Access Basic Voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Manage voicemail settings & security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up Basic Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.

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