Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Browse the web, manage browser tabs, and bookmarks.
Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.
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Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
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Tips and tricks to extend your battery performance.
Tips on charging your battery.
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Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Show or hide your caller ID when making calls.
Add another person to your call, merge calls, place someone on hold and more.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Use speed dial and manage speed dial contacts.
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Turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
View cellular network signal, turn international roaming, and your mobile data connection on or off.
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Activate AT&T Prepaid® Account
Learn how to activate an AT&T Prepaid account on your device, online, or over the phone.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Cut and paste, use speech-to-text, and access keyboard settings.
Learn and customize the home screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the SIM and battery.
Turn your device on and off.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
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Change text (SMS) and picture (MMS) settings.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
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Activate AT&T Prepaid® Account
Learn how to activate an AT&T Prepaid account on your device, online, or over the phone.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Play music, turn the music player off.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Access, view, and share your photos and videos.
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Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Lock the device screen, set and change security lock, and locate device.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
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Turn on features such as TalkBack, Hearing aid mode, and more.
Set the date and time.
Change the display time out, brightness and orientation.
Change volume settings, ringtones, and notification alerts.
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Check the available device storage.
View the device IMEI, phone, SIM (ICCID) and serial number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Determine your current device software version and check for updates.
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Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
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Check your voicemail messages.
Change or reset voicemail password
Reset a forgotten password or change an existing voicemail password.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail on your device.
Fix common service and device problems.
Download the free ActiveArmor app to:
- Help block spam and fraud calls
- Secure your device and the stuff on it
- Get notified of data breaches
Use the device help app to:
- View customized device tutorials
- Run device health check
- Get help with common device issues